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Momentive

GetFeedback

Composite Score
7.7 /10
CX Score
7.8 /10
Category
GetFeedback
7.7 /10

What is GetFeedback?

Collect in-the-moment feedback across all channels, including email, SMS, website, and mobile apps. Empower customers to provide real-time, contextual feedback throughout the customer journey. Quickly spot trends, analyze sentiment, and understand key drivers that are impacting your business, then easily share those insights with your teams. Close the loop on critical feedback as it happens in order to create ‘wow’ moments that drive customer satisfaction and loyalty.

Company Details


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Awards & Recognition

GetFeedback won the following awards in the Voice of the Customer category

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GetFeedback Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GetFeedback.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GetFeedback?

0% Negative
8% Neutral
92% Positive

Pros

  • Efficient Service
  • Effective Service
  • Acts with Integrity
  • Reliable

Feature Ratings

Average 81

Data Visualization

86

Text Analytics

85

Questionnaire Design/Survey Builder

85

Sentiment Analytics

84

API Framework

80

Alerts

80

Dashboards, Analytics and Reporting

80

Multi-Channel Data Collection

75

Vendor Capability Ratings

Average 81

Ease of IT Administration

88

Ease of Implementation

85

Ease of Data Integration

84

Vendor Support

83

Ease of Customization

81

Usability and Intuitiveness

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

79

Quality of Features

79

Business Value Created

76

Breadth of Features

76

GetFeedback Reviews

Abhishek M.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent tool to increase customer engagement

Likeliness to Recommend

8 /10

What differentiates GetFeedback from other similar products?

Only platform that collects real-consumer feedback in days from all channels

What is your favorite aspect of this product?

The logic tool

What do you dislike most about this product?

Weak user permissions

What recommendations would you give to someone considering this product?

Go for it if you don’t want to settle for a basic looking survey

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Efficient Service

Jeronimo F.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Very easy to use and fast implementation

Likeliness to Recommend

9 /10

What differentiates GetFeedback from other similar products?

Very fast implementation, low time to market .

What is your favorite aspect of this product?

Salesforce native integration

What do you dislike most about this product?

Maybe the cost is a little bit high

What recommendations would you give to someone considering this product?

Try it out first and try all the features you care about.

Pros

  • Friendly Negotiation
  • Effective Service
  • Saves Time
  • Respectful

Darnell A.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2022

Great product & UX experience for users but pricey

Likeliness to Recommend

6 /10

What differentiates GetFeedback from other similar products?

It's customizability and user-friendly interface to set up any type of survey.

What is your favorite aspect of this product?

The dashboard analytics and ease to share surveys.

What do you dislike most about this product?

The price.

What recommendations would you give to someone considering this product?

Determine the cost analysis and resource allocation before purchasing. It's a great product that is easy to use, but not affordable for everyone.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular GetFeedback Comparisons

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