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Docusign

DocuSign

Composite Score
9.0 /10
CX Score
9.1 /10
Category
DocuSign
9.0 /10

What is DocuSign?

Use DocuSign to complete approvals and agreements in minutes or hours—not days—from almost anywhere in the world. Quickly and securely access and sign documents. Easily upload and send documents for others to sign. Send reminders and check signing status almost any time.

Company Details


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Awards & Recognition

DocuSign won the following awards in the Electronic Signature category

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DocuSign Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocuSign.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocuSign?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Security Protects

Feature Ratings

Average 88

E-Signatures

91

Digital Signature

90

User-Friendly

89

Security

89

Mobile

88

Regulatory Compliance

87

Templates

86

Notifications

86

Audit Trail

86

Workflow

86

Customizable Branding

85

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

87

Quality of Features

86

Ease of Data Integration

84

Product Strategy and Rate of Improvement

84

Breadth of Features

84

Ease of Customization

84

Vendor Support

83

Ease of IT Administration

83

Availability and Quality of Training

82

DocuSign Reviews

James I.

  • Role: Vendor Management
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Has a polished appearance

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

DocuSign is the software I chose over all others because it is the most feature-rich and adaptable one available, making it ideal for our sales teams and any other company in need of e-signing solutions. The DocuSign platform's user interface is very appealing and has a polished appearance with all the components placed precisely.

What is your favorite aspect of this product?

Docusign allows the freedom to maintain the workstream flowing from everywhere rather than needing to wait for somebody to be physically present in the office, as working remotely has become the new trend in the business setting. I adore the freedom it grants me as an administrator. It has an excellent integration mechanism. With the use of interfaces, we may automate the majority of administrative processes. The entire procedure costs little money and takes very little time.

What do you dislike most about this product?

We don't yet know when an erroneous alert comes and we find out that anything is wrong. For businesses that must keep their personnel abreast of the guidelines, whereas this is not the situation at our firm, this could be problematic.

What recommendations would you give to someone considering this product?

DocuSign stands out from competing platforms because it allows for customization and includes a few advanced features. All other platforms offer the same plug-ins and attributes. Try it out if you need something sophisticated and more effective. The pricing is reasonable, and I believe the price was fair considering what was provided.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Caring

Jeanette F.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Most feature-rich and adaptable framework

Likeliness to Recommend

7 /10

What differentiates DocuSign from other similar products?

Although DocuSign is incredibly user-friendly, it also boasts several cutting-edge features that distinguish it apart from its competitors and give it an edge. We can create unique agreements that appear professional thanks to a variety of excellent templates and features. This approach makes it easy to amend documents and establish signature deadlines.

What is your favorite aspect of this product?

DocuSign has enabled quick document review so that agreements and other documents may be promptly approved, speeding up the process and getting jobs rolling. We can complete chores while remaining in our homes or businesses because it allows for remote access. DocuSign is an online console that may greatly save administrative labor because of its versatile, user-friendly design and top-notch assistance.

What do you dislike most about this product?

Other than staff that is reluctant to adapt and adopt new algorithms, I certainly have not encountered any problems with Docusign for the demands of our business. I disliked the first look it gave me, some framework features may seem to make sense, but this is only occasionally the case.

What recommendations would you give to someone considering this product?

Even though there are several easy-to-use e-signing solutions on the market, it can be challenging to choose one that is truly strong, reliable, and secure. To compare the DocuSign app to less expensive, user-friendly alternatives, businesses must first give it a try. It is a tool that is safer, more feature-rich, and more entertaining than any other tool.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Effective Service

Imran Noon D.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

More featured needed, but still very good product

Likeliness to Recommend

9 /10

What differentiates DocuSign from other similar products?

accepted in 180+ countries, 44 languages support and penetration in 14 industries

What is your favorite aspect of this product?

customizable template feature is really great and integration with local DBs makes sales record handling and reporting way friendly

What do you dislike most about this product?

In the beginning, glitched and bugs really frustrate me but things got better with time.

What recommendations would you give to someone considering this product?

There are a bunch of other products available with slightly different features, so I would recommend having a detailed analysis of your need to pick any of them. we used docu-sing in a startup company for 5 years and it was a life savior for us.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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