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DocStar Logo Award Winner Product Badge
DocStar Logo Award Winner Product Badge
Epicor Software

DocStar

Composite Score
9.1 /10
CX Score
9.3 /10
Category
DocStar
9.1 /10

What is DocStar?

DocStar is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.

Company Details


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Awards & Recognition

DocStar won the following awards in the Enterprise Content Management - Enterprise category

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DocStar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocStar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocStar?

2% Negative
2% Neutral
96% Positive

Pros

  • Enables Productivity
  • Trustworthy
  • Altruistic
  • Saves Time

Feature Ratings

Average 89

External Collaboration

100

Case Management

100

Web Forms Builder

100

Ediscovery Audit Trail

90

File Conversion

90

ECM Document Management

90

Workflow Process Automation

90

Mobile

89

File Approvals Esignatures

89

Access Permissions Management

89

Search

89

Vendor Capability Ratings

Average 85

Business Value Created

89

Ease of Implementation

87

Usability and Intuitiveness

87

Ease of IT Administration

86

Product Strategy and Rate of Improvement

85

Vendor Support

85

Quality of Features

85

Availability and Quality of Training

84

Ease of Data Integration

84

Breadth of Features

83

Ease of Customization

81

DocStar Reviews

Bert N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

Documents, Minus the Drama

Likeliness to Recommend

8 /10

What differentiates DocStar from other similar products?

DocStar has taken a lot of noise out of our sales operations. It gives us a central, structured way to manage contracts, proposals, and approval documents without relying on messy shared drives or email chains. For a sales team juggling enterprise deals, that order really matters.

What is your favorite aspect of this product?

The search and indexing work extremely well, even with years of legacy documents. Workflow automation feels practical rather than over engineered, and version control removes the risk of sending the wrong document to a client. It quietly supports sales without demanding constant attention.

What do you dislike most about this product?

The user interface could feel more modern, and external sharing options could be more flexible for prospects.

What recommendations would you give to someone considering this product?

I recommend DocStar to peers who want cleaner sales operations and fewer last minute document panics.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Stephany W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2026

Process Automation in One Place

Likeliness to Recommend

9 /10

What differentiates DocStar from other similar products?

DocStar goes further with its great qualities in specializing in document process automation, which, unlike other platforms, is specifically oriented to optimizing various processes of contract management, human resources, and compliance with regulations and standards. In terms of efficiency, control, and organization of information, DocStar goes above and beyond, centralizing documentation, automating our workflows, facilitating collaborative work, and allowing us to focus better on strategic tasks instead of the proper archiving of documents. It reduces human errors and has allowed us to maintain our work efficiency most of the time.

What is your favorite aspect of this product?

It has a comprehensive approach that goes beyond combined document management, automating workflows and not limiting itself solely to storing documents, but also seeking to manage the complete lifecycle of all our information, from the beginning, from when we capture the data to the final archive, going through approval, validation, and auditing processes, making the process easier and the work much more practical. It defines access controls and permissions to keep different teams separate, each working on their own tasks without sharing confidential information, maintaining organization and managing assigned documents.

What do you dislike most about this product?

It is important to evaluate aspects that can be improved to increase its effectiveness. Some advanced configurations depend heavily on technical support, as the workflows are too complex or we have problems with custom integrations. The mobile phone functionality is limited, which hinders flexible work, making it rigid and restricting teams that maintain a hybrid or mobile work environment. It is also important to highlight that although it is a platform with multiple positive qualities, it still maintains a dense and unintuitive interface that requires preparation and time to get used to its operation and properly learn each of its functions

What recommendations would you give to someone considering this product?

I recommend DocStar if you require considerable document management in volume; this tool allows for greater control and traceability. To achieve a successful initial implementation, it is important to consider an analysis of the processes to identify the document workflows, better automate the processes, and properly configure what is needed.

Pros

  • Continually Improving Product
  • Client Friendly Policies
  • Helps Innovate
  • Enables Productivity

Carles J.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2025

Paperless Paths for Travel Staff.

Likeliness to Recommend

9 /10

What differentiates DocStar from other similar products?

Our travel company processes tons of supplier contracts, package price sheets, and compliance docs. DocStar fits because it integrates well with our booking approval chain. I

What is your favorite aspect of this product?

I like the intelligent capture engine. It reads contract clauses from our accommodation partners in Cyprus and drops them into searchable fields.

What do you dislike most about this product?

The web viewer struggles with large multi page documents when loading over slower regional networks like our small Cardiff office.

What recommendations would you give to someone considering this product?

Create a clean metadata plan before migrating. DocStar is powerful but unforgiving when fields are inconsistent. Train your team to use the capture templates correctly because accuracy improves with repetition.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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