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Epicor Software

DocStar

Composite Score

9.1 /10

CX Score

9.4 /10

127 Reviews Write a Review

What is DocStar?

DocStar is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.

Company Details

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Awards & Recognition

DocStar won the following awards in the Enterprise Content Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2021 Data Quadrant Champion

2021

DocStar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocStar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocStar?

1% Negative

2% Neutral

97% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Saves Time

Feature Ratings

Average 89

Workflow Process Automation

Ediscovery Audit Trail

Mobile

ECM Document Management

File Conversion

File Approvals Esignatures

Search

Access Permissions Management

Capture Channels

Metadata Management

Collaboration

Vendor Capability Ratings

Average 85

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of Customization

DocStar Reviews

Role: Finance
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Sep 2022

Excellent Product

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brandon W.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Very easy to use and integrates well!

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

Responsive support. Workflow improvements and invoice approvals are very smooth.

What is your favorite aspect of this product?

Saves time, paper, and accuracy.

What do you dislike most about this product?

Updates do not always propagate to clients running on servers, sometimes require manual interaction.

What recommendations would you give to someone considering this product?

Have a basic technical understanding of the processes. Issues are typically resolved quickly and easily if you have an admin on-hand.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Unique Features

Boniface G.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Content Management Made Easy

Likeliness to Recommend

9 /10

What differentiates DocStar from other similar products?

First, this product is scalable. Secondly, it is cloud based and makes content management easy. Its very secure

What is your favorite aspect of this product?

I like the security features of this product. The fact that it's scalable makes it ideal for business use. The software is affordable Offers some of the best content security features.

What do you dislike most about this product?

I have not experienced problems using this product.

What recommendations would you give to someone considering this product?

For content management and security, Epicor ECM (formerly DocStar) never disappoint. It's secure, affordable, and scalable. It has all that a business needs.

Pros

Reliable
Performance Enhancing
Efficient Service
Effective Service

Latest Research

DocStar

What is DocStar?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

DocStar Ratings

88 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love DocStar?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Search The system can search an entire body of a document for a keyword or phrase.

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Capture Channels Variety of ways a file can be ingested into the ECM system

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

DocStar Reviews

Excellent Product

Likeliness to Recommend

Pros

Brandon W.

Very easy to use and integrates well!

Likeliness to Recommend

Pros

Boniface G.

Content Management Made Easy

Likeliness to Recommend

Pros

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Title

1
Since last award

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Feature Ratings

Workflow Process Automation

Ediscovery Audit Trail

Mobile

ECM Document Management

File Conversion

File Approvals Esignatures

Search

Access Permissions Management

Capture Channels

Metadata Management

Collaboration

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Vendor Support

Breadth of Features

Ease of Customization