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Epicor Software

DocStar

Composite Score

9.1 /10

CX Score

9.3 /10

133 Reviews Write a Review

What is DocStar?

DocStar is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.

Company Details

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Awards & Recognition

DocStar won the following awards in the Enterprise Content Management - Enterprise category

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2026 Emotional Footprint Champion

Latest Award, 2026

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

11 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

DocStar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocStar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocStar?

2% Negative

2% Neutral

96% Positive

Pros

Enables Productivity
Trustworthy
Altruistic
Saves Time

Feature Ratings

Average 89

External Collaboration

100

Case Management

100

Web Forms Builder

100

Ediscovery Audit Trail

File Conversion

ECM Document Management

Workflow Process Automation

Mobile

File Approvals Esignatures

Access Permissions Management

Search

Vendor Capability Ratings

Average 85

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization

DocStar Reviews

Robert J.

Role: Operations
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Excellent product,

Likeliness to Recommend

1 /10

What differentiates DocStar from other similar products?

Haven't compared any.

What is your favorite aspect of this product?

Usability

What do you dislike most about this product?

I like the product

What recommendations would you give to someone considering this product?

It will pay for it's self with in a year.

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Mandy V.

Role: Vendor Management
Industry: Other
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Sep 2024

Easy to use and to search for desired information

Likeliness to Recommend

9 /10

What differentiates DocStar from other similar products?

I have only used Docstar

What is your favorite aspect of this product?

User freindly

What do you dislike most about this product?

nothing that I have seen so far

What recommendations would you give to someone considering this product?

Great product to keep track of invoices

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

Shivam K.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

Comprehensive document management solution

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

For me it's user friendly interface and robust security measures differentiates it from other similar products

What is your favorite aspect of this product?

It's capability and automating workflows. Also Its adaptability is my favourite aspect

What do you dislike most about this product?

The initial setup and customization process of DocStar is time-consuming and complex

What recommendations would you give to someone considering this product?

It allows excellent Integration Compatibility so if you are considering to purchase this product and purchase it without any hesitation

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Latest Research

DocStar

What is DocStar?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

DocStar Ratings

88 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love DocStar?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

External Collaboration Ability to invite external participants to participate in team/collaborative workspaces, share files and work on processes together with internal participants.

Case Management Ability to organise and manage related documents logically and intuitively in cases which can be opened / closed, linked to workflows and have unique retention.

Web Forms Builder The ability to capture information to ECM via Form which can be published on 3rd party sites.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Search The system can search an entire body of a document for a keyword or phrase.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

DocStar Reviews

Robert J.

Excellent product,

Likeliness to Recommend

Pros

Mandy V.

Easy to use and to search for desired information

Likeliness to Recommend

Pros

Shivam K.

Comprehensive document management solution

Likeliness to Recommend

Pros

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Feature Ratings

External Collaboration

Case Management

Web Forms Builder

Ediscovery Audit Trail

File Conversion

ECM Document Management

Workflow Process Automation

Mobile

File Approvals Esignatures

Access Permissions Management

Search

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Breadth of Features

Ease of Customization