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Epicor Software

DocStar

Composite Score

9.0 /10

CX Score

9.3 /10

115 Reviews Write a Review

What is DocStar?

DocStar is a scalable, strategic cloud-based tool that allows you to manage all of your content securely—from capture to destruction.

Company Details

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Awards & Recognition

DocStar won the following awards in the Enterprise Content Management - Enterprise category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

11 Top Rated Capabilities

11 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Contract Negotiation

2024

2023 Data Quadrant Champion

2023

11 Top Rated Capabilities

11 Top Rated Features

2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

11 Top Rated Features

2022

2021 Data Quadrant Champion

2021

DocStar Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on DocStar.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love DocStar?

1% Negative

3% Neutral

96% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Caring

Feature Ratings

Average 88

ECM Document Management

Workflow Process Automation

File Approvals Esignatures

File Conversion

Mobile

Search

Ediscovery Audit Trail

Access Permissions Management

Metadata Management

Capture Channels

Collaboration

Vendor Capability Ratings

Average 84

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Customization

DocStar Reviews

Milah S.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Will buy it again

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

It has many unlocked features making one to use it to the maximum

What is your favorite aspect of this product?

Work process automation really made my work easy

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

I can recommend it to those dealing with large workflow for enhanced workflow automation

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Melons H.

Role: Information Technology
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Right product at the right time

Likeliness to Recommend

10 /10

What differentiates DocStar from other similar products?

It is very to use as well as teach someone else

What is your favorite aspect of this product?

The capture channels and metadata management are very great

What do you dislike most about this product?

The product is generally good in all aspects

What recommendations would you give to someone considering this product?

I recommend it to those engaging in metadata management for excellent results

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Thomas J.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2023

Simple,efficient and the best accounting assistant

Likeliness to Recommend

9 /10

What differentiates DocStar from other similar products?

I like how it is very easy to access our archive of scanned documents. Epicor ECM is web-based thus making it to move faster than the order version that was in house server based. Epicor ECM is quite easy and simple to use and the team behind it treats you with respect and kindness.

What is your favorite aspect of this product?

With Epicor ECM, i like the fact that i can go back to home page after each approval. With it, it is very easy to process invoices and it also maintains the quality of the picture when i upload colored invoices.

What do you dislike most about this product?

I dislike nothing. Since we started using Epicor ECM we have never recorded any challenges.

What recommendations would you give to someone considering this product?

Yes. I highly recommend Epicor ECM.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Unique Features

Latest Research

DocStar

What is DocStar?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2023 Emotional Footprint Champion

2022 Data Quadrant Champion

2021 Data Quadrant Champion

DocStar Ratings

87 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love DocStar?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Search The system can search an entire body of a document for a keyword or phrase.

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Capture Channels Variety of ways a file can be ingested into the ECM system

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

DocStar Reviews

Milah S.

Will buy it again

Likeliness to Recommend

Pros

Melons H.

Right product at the right time

Likeliness to Recommend

Pros

Thomas J.

Simple,efficient and the best accounting assistant

Likeliness to Recommend

Pros

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Title

Feature Ratings

ECM Document Management

Workflow Process Automation

File Approvals Esignatures

File Conversion

Mobile

Search

Ediscovery Audit Trail

Access Permissions Management

Metadata Management

Capture Channels

Collaboration

Vendor Capability Ratings

Business Value Created

Usability and Intuitiveness

Ease of Implementation

Ease of Data Integration

Ease of IT Administration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Breadth of Features

Ease of Customization