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Dialogflow

Composite Score

8.6 /10

CX Score

8.9 /10

64 Reviews Write a Review

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. Build hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

3 Top Rated Features

2024

Service Experience
Product Impact
Conflict Resolution

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

Conflict Resolution

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

5% Negative

3% Neutral

92% Positive

Pros

Saves Time
Helps Innovate
Reliable
Respectful

Feature Ratings

Average 79

Natural Language Processing

Knowledgebase

Voice or Text Input

Multi-channel

Workflow Processing

Translation

Learning and Adaptability

Personalized Service

Application Programming Interface

Leads Generation

Scheduled Availability

Vendor Capability Ratings

Average 79

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Conversational AI

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Dialogflow Reviews

Joshua K.

Role: Human Resources
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Dialogflow Review

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

Dialogflow is AI powered and unlike many competitors, it offers both text and voice interactions making it one of the best.

What is your favorite aspect of this product?

I like that the software is modern thanks to the AI features Using Dialogflow is easy and the interface is amazing The software comes at a cost friendly price

What do you dislike most about this product?

No issues with Dialogflow for the time I have used it. It offers some of the best feature

What recommendations would you give to someone considering this product?

Dialogflow is one product that will not disappoint your business. It is affordable and make a good virtual assistant tool.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Grace W.

Role: Human Resources
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2021

My Experience With Dialogflow

Likeliness to Recommend

9 /10

What differentiates Dialogflow from other similar products?

What makes this software different is that it supports both audio and text conversations unlike most software that only support text conversations.

What is your favorite aspect of this product?

This tool offers a great interface and it is AI driven for better performance. Also, this tool comes with many helpful features and using it easy as well.

What do you dislike most about this product?

While the tool works well and with great features, I find it a bit pricey

What recommendations would you give to someone considering this product?

For people looking forward to implementing Dialogflow, I recommend them to go ahead as this software hasn't disanointed me so far. It is pure 'talent'.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Latest Research

Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

Dialogflow Ratings

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Natural Language Processing Allows chatbot to “understand” voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot’s AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization’s business development office.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

Joshua K.

Dialogflow Review

Likeliness to Recommend

Pros

Grace W.

My Experience With Dialogflow

Likeliness to Recommend

Pros

Most Popular Dialogflow Comparisons

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Title

Feature Ratings

Natural Language Processing

Knowledgebase

Voice or Text Input

Multi-channel

Workflow Processing

Translation

Learning and Adaptability

Personalized Service

Application Programming Interface

Leads Generation

Scheduled Availability

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Ease of Data Integration

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization