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CyberSource Corp

Cybersource

Composite Score

6.2 /10

CX Score

5.9 /10

10 Reviews Write a Review

What is Cybersource?

CyberSource offers Payment Management solutions to merchants of all sizes, operating in the most varied geographies and industry verticals.

Company Details

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Cybersource Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

85 Plan to Renew

73 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+64 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cybersource?

0% Negative

25% Neutral

75% Positive

Pros

Helps Innovate
Continually Improving Product
Includes Product Enhancements
Performance Enhancing

Cons

Vendor's Interest First
Less Caring
Under Delivered

Feature Ratings

Average 79

Credit Card Processing

E-Commerce Integration

Integration With Accounting System

POS Integration

Security

Mobile Payments

Multi Currency

Recurring Payments

Customer Support

POS Verification

Digital Wallet Integration

Vendor Capability Ratings

Average 76

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Cybersource Reviews

Travis W.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Perfect product for payment processing!

Likeliness to Recommend

8 /10

What differentiates Cybersource from other similar products?

I think what differentiates Cybersource is the user friendly UI. It is very easy to navigate, run reports, and locate the data you need.

What is your favorite aspect of this product?

I love how you can access and manage all transactions in one central location. Makes it very easy to locate and troubleshoot any issues with payments.

What do you dislike most about this product?

I don't really dislike anything about the product, it is a very good product.

What recommendations would you give to someone considering this product?

Don't hesitate to use this product. It works well and has very limited issues. Take the peace of mind and use it for your business.

Pros

Reliable
Fair
Over Delivered
Transparent

Cristina G.

Role: Sales Marketing
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy implementation and customizable

Likeliness to Recommend

10 /10

What differentiates Cybersource from other similar products?

Manual reviews and the ability to customize vs other systems that auto reject or auto accept payments.

What is your favorite aspect of this product?

Customization and reporting

What do you dislike most about this product?

Manual work - reviewing orders and having to use other tools to assist w the overriding/approving transactions

What recommendations would you give to someone considering this product?

Research similar platforms and compare pricing and reviews

Pros

Continually Improving Product
Helps Innovate
Reliable
Performance Enhancing

Jillian H.

Role: Operations
Industry: Technology
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2022

Incredible Customer Support!

Likeliness to Recommend

9 /10

What differentiates Cybersource from other similar products?

Tokenization was key for our implementation. I think they all do it now, but that was not the case several years ago.

What is your favorite aspect of this product?

The customer service is absolutely outstanding!

What do you dislike most about this product?

No complaints.

What recommendations would you give to someone considering this product?

Definitely worth trying out.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Latest Research

Cybersource

What is Cybersource?

Company Details

Need Assistance?

Cybersource Ratings

75 Likeliness to Recommend

85 Plan to Renew

73 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+64 Net Emotional Footprint

How much do users love Cybersource?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

E-Commerce Integration The ability to integrate directly with an e-commerce platform to create a seamless checkout experience

Integration With Accounting System Provide integration with accounting software and ERP systems

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Security Built-in security to protect payment information to prevent fraud and hacking

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Multi Currency Allows users to process payments in multiple currencies

Recurring Payments The ability to schedule payments at a cadence

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Verification Support cardholder verification methods for POS transactions

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Cybersource Reviews

Travis W.

Perfect product for payment processing!

Likeliness to Recommend

Pros

Cristina G.

Easy implementation and customizable

Likeliness to Recommend

Pros

Jillian H.

Incredible Customer Support!

Likeliness to Recommend

Pros

Title

Feature Ratings

Credit Card Processing

E-Commerce Integration

Integration With Accounting System

POS Integration

Security

Mobile Payments

Multi Currency

Recurring Payments

Customer Support

POS Verification

Digital Wallet Integration

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Vendor Support

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Customization

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation