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Cisco Webex Messaging Logo Award Winner Product Badge
Cisco Webex Messaging Logo Award Winner Product Badge
Cisco Systems

Cisco Webex Messaging

Composite Score
8.7 /10
CX Score
9.1 /10
Category
Cisco Webex Messaging
8.7 /10

What is Cisco Webex Messaging?

Cisco Webex Teams brings everyone and everything together in one simple-to-use, secure space. Moving work forward has never been easier.

Company Details


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Awards & Recognition

Cisco Webex Messaging won the following awards in the Business Instant Messaging - Enterprise category

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Cisco Webex Messaging Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Cisco Webex Messaging.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Cisco Webex Messaging?

3% Negative
3% Neutral
94% Positive

Pros

  • Respectful
  • Helps Innovate
  • Reliable
  • Enables Productivity

Feature Ratings

Average 81

Voice and Video Collaboration

88

Instant Messaging

83

File Sharing Collaboration

82

Granular Access Management

81

Document Collaboration

81

Notifications

80

Cross Platform Support

80

Integration With Productivity Tools

79

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

83

Business Value Created

83

Quality of Features

83

Usability and Intuitiveness

82

Ease of Data Integration

81

Ease of IT Administration

81

Breadth of Features

81

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

80

Ease of Customization

79

Vendor Support

79

Cisco Webex Messaging Reviews

Ae-Cha S.

  • Role: Industry Specific Role
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

A simple audio/video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Cisco Webex Messaging from other similar products?

I started working remotely from home at my present employer during the epidemic. As a result, I haven't ever encountered anybody in my group in person. Webex is just the most often used tool for us to interact and conduct day-to-day conversations, conferences, demos, and so on. Similar market applications are not awful, although, in my perspective, Webex is the finest. As the name implies, it is primarily designed for efficient meetings. Conferences may be created, hosted, scheduled, and joined from any computer or mobile.

What is your favorite aspect of this product?

Browser synchronization is a breeze. Everything works better when the pc version is used. Because of the screen-sharing functionality, my sessions and conferences go more smoothly. Webex virtual meetings and discussions may be seamless and mistake-free. It's straightforward and company-oriented. I like how simple it is to utilize if we do have the premium version; just input the user's login and we may join their connection at any moment, from everywhere. Another significant benefit would be the login in Webex is identical to the ones supplied by the organization, so we might not need to contact them each time. One of the finest aspects of W

What do you dislike most about this product?

It usually requires a lot of bandwidth to function, and if our connection is sluggish, our speech becomes jerky and annoying. One downside, in my opinion, is the requirement for hosting at the start of the session. I understand this can be set, but it requires extensive expertise and might be perplexing for novice members of the site. While portable meeting attendance is excellent and works wonderfully, we can't access many shared displays around the same moment. There is no album view on the linked screens, except for the desktop version or internet browser. As a result, we can only watch it once.

What recommendations would you give to someone considering this product?

Take a chance! Webex Meetings is among the most useful tools for holding conferences and working remotely. It has aided my colleagues and myself in resolving business issues that have arisen as a consequence of the pandemic's distant work.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Caring

Ahsun J.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Best Web Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Cisco Webex Messaging from other similar products?

Webex is a seamless tool designed for the everyday user. Its very stable and executes flawlessly. Using other tools in the past, I've encountered my system issues, video lags and other factors that affected my overall experience. Simply put, Webex is better.

What is your favorite aspect of this product?

Ability to collaborate with colleagues on a daily basis through chat or video. User interface is extremely easy to use with many features. There is also an ability to create groups and easily orchestrate calls with team members/peers. I also enjoy how it integrates with Outlook such that with a click of a button, I can populate my room into the location field.

What do you dislike most about this product?

I still believe there are a lot of updates that happen with the tool. I have noticed that while certain functionalities are still present, the location of finding them within the UI changes. However, this only impacts me for a few minutes.

What recommendations would you give to someone considering this product?

WebEx is simple, easy to use and stable. I have rarely encountered any issues with the tool and would recommend it to anyone.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Regina-Onica Y.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Overall a marvelous product to use on daily basis

Likeliness to Recommend

9 /10

What differentiates Cisco Webex Messaging from other similar products?

For all types of contemporary and sophisticated workforces, Webex Meetings is by far the most compelling, comprehensive, and clever virtual meeting platform. Webex Meetings is among the greatest for teamwork. Any aspect of your pc may be screen shared so that everybody can view it and engage on any job at once.

What is your favorite aspect of this product?

The ideal digital communication atmosphere was made possible through virtual meetings augmented by Webex Meetings. I usually find it helpful when coming up with ideas to collaborate with other people and to provide direction to the employees of the field crew. Being a part of such outstanding teamwork allows us to actively engage and realize our aims. Regardless of the location, every participant in our conference has the chance to participate and interact with the others.

What do you dislike most about this product?

When using the smartphone application, the audio and video can look out of synchronization. In order to watch the displayed content on WebEx from a website, you must install the web app. Additionally, every moment we cycle through the room's attendees, all of the cameras displays must refresh.

What recommendations would you give to someone considering this product?

We found many other programs when looking for a dependable and trustworthy virtual meeting software, however Webex ended up standing out in the market due to its fantastic functional capabilities and quick performance. We have been using it for all of our virtual meetings for a very long time now, and not only we but also our employees are quite happy with the software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Cisco Webex Messaging Comparisons

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