What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceBrevo Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Brevo.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Basic Reporting and Analytics
Campaign Management
Segmentation
Content Authoring
Email Templates
Contact Database
SPAM Compliance
Mobile Optimized
Auto-Responders
A/B Testing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Customization
Vendor Support
Also Featured in...
Brevo Reviews
Prashant S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Effortless Email Campaigns with Brevo
Likeliness to Recommend
What differentiates Brevo from other similar products?
The cost and simplicity of Brevo make it our top choice for email marketing. We can easily create and schedule weekly campaigns, and it takes minimal effort and time to use this powerful CRM tool.
What is your favorite aspect of this product?
I really like this software, and our sales team uses it for email marketing and promotions in our company. While promoting, we can track who navigated through our links, which helps us monitor. As a software engineer, I like its API, which I use in my current project to update users via email and text. Integrating it with my code was very easy.
What do you dislike most about this product?
Brevo is great, but they've slowly reduced the free email limit from 800 to 300. Still, this free service is better than most other platforms. Despite the limit, the features and performance are outstanding!
What recommendations would you give to someone considering this product?
Brevo made managing email campaigns much simpler. The platform is user-friendly, with excellent templates and easy automation features.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
Sheilla A.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2025
My favorite email marketing service
Likeliness to Recommend
What differentiates Brevo from other similar products?
Break is scalable, suitable for business sizes, ease to use and has best customer behavior tracking
What is your favorite aspect of this product?
A/B testing that enable users to test emails abd evaluate how to optimize campaigns
What do you dislike most about this product?
All features are likable
What recommendations would you give to someone considering this product?
Use on-boarding process with tutorials to make you familiarize with Brevo
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ameya P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Mar 2025
"Powerful but Needs More Customization"
Likeliness to Recommend
What differentiates Brevo from other similar products?
Brevo stands out with its user-friendly interface, affordable pricing, and strong automation features, combining email, SMS, and CRM in one platform
What is your favorite aspect of this product?
Its seamless automation and multi-channel communication capabilities make it highly efficient and user-friendly.
What do you dislike most about this product?
Limited customization options and occasional delays in data syncing.
What recommendations would you give to someone considering this product?
Consider Brevo if you need an affordable, user-friendly platform with strong automation and multi-channel communication. However, be aware of its customization limits and potential data sync delays.
Pros
- Performance Enhancing
- Unique Features
- Effective Service
- Respectful
