What is Brevo?
Brevo is an all-in-one platform to manage your customer relationships via Email, SMS, Chat and moreBrevo (formerly SendinBlue) is a self service solution for companies to send emails and SMS. Born of the need to effectively and easily manage marketing campaigns independently, Brevo is for both beginners and advanced users.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
97 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Brevo?
Pros
- Reliable
- Enables Productivity
- Inspires Innovation
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Email Delivery
Basic Reporting and Analytics
Campaign Management
Segmentation
Content Authoring
Email Templates
Contact Database
SPAM Compliance
Mobile Optimized
Auto-Responders
A/B Testing
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Quality of Features
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Breadth of Features
Ease of Customization
Vendor Support
Also Featured in...
Brevo Reviews
Ravi B.
- Role: Vendor Management
- Industry: Engineering
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2024
Efficient and adaptable.
Likeliness to Recommend
What differentiates Brevo from other similar products?
Brevo excels with its user friendly interface, robust email automation features, and exceptional scalability for business of all sizes, making it stand out from competitors.
What is your favorite aspect of this product?
The intuitive drag and drop editor simplifies email creation, while the advanced analytics offer deep insights into campaign performanc.
What do you dislike most about this product?
Occasionally delays in customer support responses can be frustrating, especially when immediate assistance is needed.
What recommendations would you give to someone considering this product?
Focus on leveraging brevos automation tools to streamline campaigns, but ensure you explore its features during the trial to fit your needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Malone L.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Dec 2024
Swiss Army Knife of Email Marketing: Brevo
Likeliness to Recommend
What differentiates Brevo from other similar products?
SMS marketing integration paired with email campaigns. This dual-channel capability allows for creative customer engagement strategies, like following up an abandoned cart email with a personalized SMS reminder
What is your favorite aspect of this product?
I once created a drip campaign to nurture leads from a webinar. With Brevo, I easily set up personalized email sequences triggered by user behavior, such as link clicks or form submissions, which significantly boosted engagement.
What do you dislike most about this product?
While the drag-and-drop editor is functional, it sometimes feels a bit restrictive, especially when I want more advanced styling options
What recommendations would you give to someone considering this product?
Start small—explore the automation features with simple campaigns before scaling up to more complex workflows. It’ll save you the overwhelm of trying to do too much at once.
Pros
- Continually Improving Product
- Transparent
- Reliable
- Trustworthy
Vinay D.
- Role: C-Level
- Industry: Retail
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2024
Brevo email marketing is pricey
Likeliness to Recommend
What differentiates Brevo from other similar products?
Their pricing does not change often as they do keep the same pricing
What is your favorite aspect of this product?
YOU can easily embed the Brevo email marketing features into any solution using the API and have the best user interface for a quicker navigation
What do you dislike most about this product?
Brevo free version supports very limited email contacts, like 300 contacts in the free version which is too smaller compared to other solution
What recommendations would you give to someone considering this product?
It is a professional tool to use but you should keep in mind that Brevo do have limited templates
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
