Bizagi Customer Reviews 2026 | Low-Code Business Process Management

This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

Bizagi

Composite Score

7.3 /10

CX Score

7.4 /10

25 Reviews Write a Review

What is Bizagi?

Bizagi is an enterprise orchestration platform that makes AI operational and governable at scale. Built on more than two decades of enterprise process expertise, Bizagi brings the operational depth that makes AI production-ready in critical business processes. Native AI capabilities including AI Agents, AI Workers, and Ask Ada run on Microsoft Azure with Private OpenAI integration, within a governed perimeter of Data Domains and role-based controls that determine precisely what each AI feature can access and do. With over 1,000 enterprise implementations, Bizagi is named in the 2025 Gartner Magic Quadrant for BOAT and a G2 leader in Agentic AI and AI Agents for Business Operations.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Bizagi won the following awards in the Low-Code Business Process Management - Midmarket category

Filter By

2 Top Rated Capabilities

3 Top Rated Features

2025

0 Top Rated Capabilities

7 Top Rated Features

2024

2 Top Rated Capabilities

6 Top Rated Features

2023

Bizagi Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bizagi.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

77 Satisfaction of Cost Relative to Value

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bizagi?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Effective Service
Efficient Service
Inspires Innovation

Feature Ratings

Average 84

Process Workflow Designer

In-App Automated Workflows

Process Automation Templates

Real-time Process Analysis

External Application Data Connectors

BPMN Compliance

Customizable Performance Dashboards

Permissions and Governance

Process Library

Content Management

Process Simulation

Vendor Capability Ratings

Average 77

Quality of Features

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Also Featured in...

Business Process Management

Score 8.3

View Bizagi in this category (opens in a new tab)

Bizagi Screenshots

Bizagi Downloads

Bizagi Enterprise Orchestration Platform Brochure

Bizagi Videos

Bizagi Reviews

Areola M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2025

Bizagi, A powerful but Potentially BPM solution

Likeliness to Recommend

10 /10

What differentiates Bizagi from other similar products?

The service I need that is offer by Bizagi is exceptional compare to other I have used

What is your favorite aspect of this product?

The Bazagi Automation Service it offer different subscriptions plan which is good

What do you dislike most about this product?

Nothing I dislike about it

What recommendations would you give to someone considering this product?

To thoroughly evaluate his process complexity and user needs

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Luis F.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Bizagi from other similar products?

It makes it easy to adapt and automate existing processes, allowing users to build custom workflows.

What is your favorite aspect of this product?

The platform allows multiple users to collaborate in real-time, which is essential for distributed teams.

What do you dislike most about this product?

I have nothing to complain about.

What recommendations would you give to someone considering this product?

Have a dedicated professional for the tool

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shashikala M.

Role: Consultant
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Easy to Use RPA

Likeliness to Recommend

8 /10

What differentiates Bizagi from other similar products?

Clear and detailed documentation and the ease of use

What is your favorite aspect of this product?

The workflow sketches

What do you dislike most about this product?

Not any reason to dislike

What recommendations would you give to someone considering this product?

This is a really good tool for RPA

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bizagi

What is Bizagi?

Company Details

Need Assistance?

Awards & Recognition

Bizagi Ratings

88 Likeliness to Recommend

1 Since last award

97 Plan to Renew

77 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Bizagi?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

External Application Data Connectors Includes preset user friendly plugins for setting up interfaces with well known Enterprise Applications and other means of automating process input/output data

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Customizable Performance Dashboards View data points from the process analysis on dashboards that are ready for use out-of-the-box or customizable

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Process Library A repository of documented processes which can be accessed for revision.

Content Management Includes collaboration, check-in/check-out, and version control.

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Process Management

Bizagi Screenshots

Bizagi Business Orchestration Platform

Bizagi Downloads

Bizagi Enterprise Orchestration Platform Brochure

Bizagi Videos

How to Build and Automate in Bizagi

Make AI Work for You

Bizagi Customer Testimonials

Bizagi Reviews

Areola M.

Bizagi, A powerful but Potentially BPM solution

Likeliness to Recommend

Pros

Luis F.

Fantastic product!

Likeliness to Recommend

Pros

Shashikala M.

Easy to Use RPA

Likeliness to Recommend

Pros

Schedule Your Call

1
Since last award

Feature Ratings

Process Workflow Designer

In-App Automated Workflows

Process Automation Templates

Real-time Process Analysis

External Application Data Connectors

BPMN Compliance

Customizable Performance Dashboards

Permissions and Governance

Process Library

Content Management

Process Simulation

Vendor Capability Ratings

Quality of Features

Availability and Quality of Training

Ease of Implementation

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support