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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Personalized Service
Leads Generation
Multi-channel
Scheduled Availability
Knowledgebase
Application Programming Interface
Learning and Adaptability
Voice or Text Input
Wayfinding
Integration With CRM
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Birdeye Reviews
Chibunna O.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2025
Birdeye Review from an End-user
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye is like a Swiss Army knife for online reputation—it pulls reviews from EVERYWHERE (Google, Yelp, Facebook, etc.) into one dashboard and even helps you request new ones. It’s best for small businesses that care about reviews but don’t have time to chase them down manually.
What is your favorite aspect of this product?
The automated review request texts/emails are a lifesaver. I set it up once, and now happy customers get nudged to leave reviews without me begging them. My review count doubled in 2 months!
What do you dislike most about this product?
The pricing feels sneaky—they don’t show it upfront, and the "basic" plan is useless. You NEED the premium tier to do anything meaningful, and that’s $$$. Also, the interface is clunky on mobile.
What recommendations would you give to someone considering this product?
100% worth it if you’re a local business drowning in review management. But if you’re a solopreneur or just need simple Google My Business tracking, save your cash—try GatherUp instead.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Saurav S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Innovative Customer Experience Platform
Likeliness to Recommend
What differentiates Birdeye from other similar products?
What differentiates is that the customer support team which is assigned to us is amazing. Ready to help us out with things we don't understand or ready to implement modifications we ask for. Reaching out to customers asking for reviews has been easy with Birdeye. As we know customers often don't leave any review frequently, so with birdeye we remind the customers via emails and SMS about submitting the reviews. One more thing which is amazing the regulars team meeting with the account manager from the birdeye team who tell us as how we are performing and how we can improve. This doe stand out these days.
What is your favorite aspect of this product?
Now my favorite part of this tool has been the AI powered feature which comes with a lot of options which is very user friendly to work on. Reports has been the most important feature which help us with great stats from all the social media channels. The reporting data help us improve on the basis of the recommendation we get from the customers, in turn help us improve our business with more credibility.
What do you dislike most about this product?
The one thing which the Birdeye team to improve is the real time reflection of the action happening on our social media or google business account platforms. This will really reduce the stress and time which it takes to cross verify multiple things from the platform.
What recommendations would you give to someone considering this product?
I would highly recommend someone as this tool will help anyone to understand, innovate from the customer point of view and help you understand how market is moving forward.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Niharika M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
easy to use for marketing
Likeliness to Recommend
What differentiates Birdeye from other similar products?
fast and easy to use, as well as tools for marketing
What is your favorite aspect of this product?
the automation part
What do you dislike most about this product?
nothing to dislike
What recommendations would you give to someone considering this product?
i'll recommend to all my colleagues to use it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
