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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
96 Plan to Renew
79 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Surveys Feedback
Social Media Marketing Management
Text Messaging
Marketing Analytics
Scheduled Messaging
Mobile Marketing Management
Loyalty Promotions Management
Application Integration
Opt-in
Communication Archive
Mobile Payments
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Vendor Support
Ease of IT Administration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Also Featured in...
Birdeye Reviews
Neha S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2024
Ease of use
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Ease of use
What is your favorite aspect of this product?
Customer support
What do you dislike most about this product?
Implementation issues during initial setup
What recommendations would you give to someone considering this product?
AI platform used needs to provide accurate information
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Reliable
HEMANT KUMAR K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great for managing reviews, but a bit pricey.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye is different because it makes it easy for businesses to manage reviews, improve their online reputation, and talk to customers all in one place. It’s simple to use and helps collect feedback to keep customers happy.
What is your favorite aspect of this product?
My favorite thing about Birdeye is how easy it makes managing customer reviews and feedback. It helps improve online reputation and keeps everything organized in one place.
What do you dislike most about this product?
Birdeye is that it can be expensive for small businesses. Some advanced features might also feel a bit overwhelming to use at first.
What recommendations would you give to someone considering this product?
If you’re considering Birdeye, start by using its basic features to see how it fits your needs. Make sure to check the pricing and see if it’s within your budget. It’s a great tool if managing reviews and improving your online reputation are important to you.
Pros
- Continually Improving Product
- Trustworthy
- Efficient Service
- Inspires Innovation
Mbiru N.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Aug 2026
My balanced review and experience using Birdeye.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye is a very nice tool for managing online reputation. It's honestly super to the point and easy to use. It has powerful and reliable tool that makes reputation management easier, strengthens customer communication and online visibility.
What is your favorite aspect of this product?
Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really love how easy and simple it is to collect, track and respond to reviews across multiple channels.
What do you dislike most about this product?
Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.
What recommendations would you give to someone considering this product?
Birdeye is very easy to use and adopt. Our team was quickly onboarded and could take action both in setting up the reporting and gaining visibility but also to start responding and managing.
Pros
- Enables Productivity
- Efficient Service
- Client Friendly Policies
- Altruistic
