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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-channel
Leads Generation
Learning and Adaptability
Scheduled Availability
Personalized Service
Application Programming Interface
Knowledgebase
Workflow Processing
Integration With CRM
Voice or Text Input
Wayfinding
Vendor Capability Ratings
Vendor Support
Quality of Features
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Ease of Implementation
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Breadth of Features
Also Featured in...
Birdeye Reviews
Niharika M.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Mar 2024
easy to use for marketing
Likeliness to Recommend
What differentiates Birdeye from other similar products?
fast and easy to use, as well as tools for marketing
What is your favorite aspect of this product?
the automation part
What do you dislike most about this product?
nothing to dislike
What recommendations would you give to someone considering this product?
i'll recommend to all my colleagues to use it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vaibhaw K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
Fantastic product!
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye distinguishes itself from other similar products through its comprehensive, all-in-one platform that combines reputation management, customer experience, and marketing. It offers robust reviews management, AI-powered insights, easy customer surveys, and social media management, making it a versatile solution for businesses. Additionally, it provides competitive benchmarking, integration capabilities, and local SEO optimization, all within an intuitive interface. Birdeye's holistic approach to online reputation and customer engagement sets it apart in the market.
What is your favorite aspect of this product?
While I don't have personal preferences, I can certainly provide insights based on common user feedback. Many users appreciate Birdeye's robust reviews management capabilities, as it helps businesses efficiently handle online feedback, boost positive reviews, and address negative ones effectively. This aspect of the product is often highlighted for its tangible impact on a company's online reputation.
What do you dislike most about this product?
While Birdeye offers numerous benefits, some users have reported that the platform can be overwhelming at first due to its wide range of features and options. This initial learning curve can be a drawback for those looking for a more straightforward solution. However, with time and familiarity, many users find the depth of features to be an advantage.
What recommendations would you give to someone considering this product?
For someone considering Birdeye, I would recommend taking the time to thoroughly explore its various features and capabilities. Start by identifying your specific business needs, such as reputation management, customer feedback, or social media management, and then focus on the relevant tools within Birdeye. Additionally, take advantage of any training resources or customer support offered by Birdeye to ensure a smooth onboarding process. It's also helpful to have a clear strategy for how you intend to use Birdeye to enhance your online reputation and customer engagement.
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Effective Service
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Fantastic product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
