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What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
100 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Workflow Processing
Personalized Service
Leads Generation
Multi-channel
Scheduled Availability
Knowledgebase
Application Programming Interface
Learning and Adaptability
Voice or Text Input
Wayfinding
Integration With CRM
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Business Value Created
Ease of Data Integration
Vendor Support
Availability and Quality of Training
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Birdeye Reviews
Chibunna O.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2025
Birdeye Review from an End-user
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye is like a Swiss Army knife for online reputation—it pulls reviews from EVERYWHERE (Google, Yelp, Facebook, etc.) into one dashboard and even helps you request new ones. It’s best for small businesses that care about reviews but don’t have time to chase them down manually.
What is your favorite aspect of this product?
The automated review request texts/emails are a lifesaver. I set it up once, and now happy customers get nudged to leave reviews without me begging them. My review count doubled in 2 months!
What do you dislike most about this product?
The pricing feels sneaky—they don’t show it upfront, and the "basic" plan is useless. You NEED the premium tier to do anything meaningful, and that’s $$$. Also, the interface is clunky on mobile.
What recommendations would you give to someone considering this product?
100% worth it if you’re a local business drowning in review management. But if you’re a solopreneur or just need simple Google My Business tracking, save your cash—try GatherUp instead.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Aakash S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great tools, but complex to use.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye different is that it brings together tools for managing your online reputation, collecting customer feedback, and marketing, all in one place, which helps businesses connect better with their customers.
What is your favorite aspect of this product?
My favorite aspect of Birdeye is its ability to automate the collection of customer reviews, making it easy for businesses to build and maintain a strong online reputation without much effort.
What do you dislike most about this product?
Birdeye is that its interface can be a bit overwhelming for new users, making it challenging to navigate and fully utilize all of its features right away.
What recommendations would you give to someone considering this product?
If you're considering Birdeye, I recommend taking advantage of the training resources and tutorials they offer to help you get familiar with the platform and maximize its features for your business.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Goutam J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Great features, but complex setup.
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Birdeye stands out because it combines customer reviews, messaging, and business insights into one platform, making it easy for businesses to manage their online presence and customer interactions.
What is your favorite aspect of this product?
My favorite aspect of Birdeye is how it brings together reviews, messaging, and analytics in one place, making it simple to manage and improve customer relationships.
What do you dislike most about this product?
Birdeye is that it can be overwhelming at first due to the range of features, making it a bit tricky to set up and navigate for new users.
What recommendations would you give to someone considering this product?
If you're considering Birdeye, it’s great for managing reviews and customer interactions, but be ready to spend some time learning the platform and setting up all its features.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
