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Airtable

Airtable

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Airtable
9.0 /10

What is Airtable?

Airtable is a flexible solution that can fit any workflow. Relate data across teams. Create real-time reports and analytics.

Company Details


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Awards & Recognition

Airtable won the following awards in the Project Management - Enterprise category

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Airtable Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Airtable.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Airtable?

1% Negative
2% Neutral
97% Positive

Pros

  • Saves Time
  • Respectful
  • Helps Innovate
  • Continually Improving Product

Feature Ratings

Average 83

Collaboration

89

Email Synchronization & Tracking

86

Project Invoicing and Accounting Integration

86

Workflow Management

85

Calendar Integration

85

Resource Management

85

Document Management

85

Reporting

84

Planning and Scheduling

84

Quote to Project Conversion

83

Retainer Management

82

Vendor Capability Ratings

Average 83

Ease of Customization

87

Ease of Implementation

86

Quality of Features

86

Business Value Created

85

Breadth of Features

84

Ease of Data Integration

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Product Strategy and Rate of Improvement

82

Vendor Support

78

Availability and Quality of Training

78

Airtable Reviews

Amenda N.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Set up forms that are relatively straightforward.

Likeliness to Recommend

8 /10

What differentiates Airtable from other similar products?

It’s fairly intuitive and straightforward to search out tutorials and facilitate for things that aren’t clear in the software. I favor the various ways I can sort and see the info and it makes tracking information clear across multiple dashboards. I like that I can lock down what individuals have access to or not by linking databases—for example, we let our coordinators see and help populate our Rolodex of shoppers and collaborators, however that Rolodex base feeds our CRM and staffing databases that they do not have access to, so we can keep financial data solely accessible to owners and accounting.

What is your favorite aspect of this product?

Airtable is fast and secure (supports SSO login as well), provides straightforward data visualization, and it’s from the simplest tools that can be used by groups to communicate. It may also be used as a task assignment software system and thanks to history recall and commenting functionality, groups within an organization can extremely talk about alternative things without being consultants on other’ team fields. Let’s say a support agent can produce a bug request to the development team without the support agent having to access more difficult bug management software.

What do you dislike most about this product?

If you don’t have a premium plan and you wish to synchronize data between 2 databases, there’s a button that synchs the data. It’s really difficult to search for that button. I’m finding out all the time. And with the latest changes on the UI, I’m searching even a lot every time.

What recommendations would you give to someone considering this product?

I like how easy it’s to make data tables that are fully customizable in how I use the data. I can manipulate things however I want to to get the top result I need. Airtable can handle most of the work with data manipulation once I am developing web apps.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Cons

  • Commodity Features
  • Security Frustrates

Kristin G.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

"Airtable is an amazing program, I recommend."

Likeliness to Recommend

7 /10

What differentiates Airtable from other similar products?

This app stands out from the crowd because of how user-friendly and straightforward its cloud collaboration service is. Their web-based software makes remote teamwork much simpler.

What is your favorite aspect of this product?

Almost everything is customizable, giving us the freedom to organize our work in the way that works best for us. And by automating, we can streamline our task management and work more efficiently with other tools.

What do you dislike most about this product?

Because it took us so long to put the more advanced features like calculated fields and general automation to practical use, we didn't get the full value on day one. But once we started investigating these things, we kept finding more and more value in employing them.

What recommendations would you give to someone considering this product?

I highly recommend this tool because the templates feature is so helpful when we get assignments from other departments in the company. We don't have to juggle multiple tools or processes for task management because all we need to do is fill in a few blanks and the tool will generate and assign the appropriate tasks.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Stacey P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

An Improvement on Excel Spreadsheets

Likeliness to Recommend

9 /10

What differentiates Airtable from other similar products?

Airtable performs a wonderful job of simplifying the core features of an Excel worksheet, such as sorting, updating, and switching views, so that information can be instantly accessed by all users. To keep tabs on when Grants are due and how far along they are, my company uses this tool. We can quickly arrange the list by deadline, mark items as "in progress," "submitted," or "granted," and view the results.

What is your favorite aspect of this product?

We enjoy that Airtable provides us with premade template data to speed up the launch of our business activities. Initial usage examples include "Investor Deal Flow" and "Investor Portfolio Companies." Using Airtable, we were able to get our operations up and running with minimal outside assistance. As our requirements change, we can adapt the starting points.

What do you dislike most about this product?

Setting up an efficient Airtable can need some time, which can add extra work to the operations we're seeking to streamline. But if you put in the effort to properly set it up, you won't have any problems. I do wish it were simpler to create connections to external apps.

What recommendations would you give to someone considering this product?

Managing our workflow has traditionally been a time-consuming and laborious task, but with Airtable, we've been able to automate and streamline the process. Its spreadsheet-like interface has made it easy to use for my coworkers and has facilitated rapid adoption.

Pros

  • Helps Innovate
  • Enables Productivity
  • Efficient Service
  • Inspires Innovation

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