What is Agentforce Sales?
The all-new Agentforce Sales (formerly Salesforce Sales Cloud) CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Agentforce Sales?
Pros
- Reliable
- Respectful
- Enables Productivity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Account and Contact Management
Analytics and Reporting
Collaboration
Customer Service Management
Activity and Workflow Management
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Mobile
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Availability and Quality of Training
Ease of Data Integration
Ease of Customization
Ease of Implementation
Product Strategy and Rate of Improvement
Ease of IT Administration
Usability and Intuitiveness
Vendor Support
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Conversation Intelligence
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Lead Management
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Sales Enablement
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Agentforce Sales Reviews
Riddhi B.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2026
Easy to adopt in daily work
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
It reduced some of the routine work that usually takes time away from actual customer conversations. I spent less time digging through records for context because relevant information was easier to surface when I needed it. It gave me the feeling that the system was helping me stay prepared rather than just acting as a place to log activities.
What is your favorite aspect of this product?
It helps me pick up where I left off. There have been times when I came back to an opportunity after a few days or even weeks, and I didn’t have to spend time trying to remember the details. Having the relevant information readily available made customer interactions feel more natural and helped me stay prepared without extra effort.
What do you dislike most about this product?
One challenge I experienced was that it took a little time to understand how to get the most value from it. At first, I was using only a small portion of its capabilities and was not seeing a huge difference in my day to day work. As I became more familiar with the platform, it became much more useful, but the initial learning period was longer than I expected.
What recommendations would you give to someone considering this product?
Do not rush into a full rollout on day one. From what I have seen, it works better when you let people gradually get used to it in their own workflow instead of forcing a big change all at once. When users slowly build comfort with it, the adoption feels more natural and you don’t end up with resistance or unused features sitting in the background.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Rishabh J.
- Role: Information Technology
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2026
One of the Best AI Tools for Sales Team
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
The best thing about Agentforce Sales is that it is a low code build platform in which we can easily use prebuilt templates and automation tools. Unlike other similar products which are more focused on only data tracking and reporting, Agentforce Sales enables businesses to design AI-driven workflows such as lead qualification, meeting summaries, etc.
What is your favorite aspect of this product?
My favourite aspect of this product is the pre built templates that we recieve and because of those templates it is easy to understand how we can proceed for new templates
What do you dislike most about this product?
As such there is no drawback of this product
What recommendations would you give to someone considering this product?
I will highly recommend this product to someone who wants there businesses insights through AI capabilities
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Respectful
Carlos I.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2025
Best CRM on the market!
Likeliness to Recommend
What differentiates Agentforce Sales from other similar products?
The way that different users from different areas all have different screens and interfaces that do not involve anyone else.
What is your favorite aspect of this product?
The way you can follow up on project closing and implementation across different team members.
What do you dislike most about this product?
The mobile app is not at the same level as the browser version.
What recommendations would you give to someone considering this product?
To take a look at the mobile app befor using it.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Caring
