
What is ActiveCampaign?
ActiveCampaign is a category-defining Customer Experience Automation Platform that meaningfully connects and engages with customers. It creates optimized customer experiences by automating many behind-the-scenes marketing, sales, and support processes. Businesses of all sizes have access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful cross-channel orchestration, segmentation and personalization.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
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Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ActiveCampaign?
Pros
- Helps Innovate
- Performance Enhancing
- Acts with Integrity
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Auto-Responders
Email Delivery
Campaign Management
Text Messaging
Segmentation
Dynamic Content
A/B Testing
Content Authoring
Contact Database
SPAM Compliance
Surveys and Polling
Vendor Capability Ratings
Ease of Data Integration
Ease of Customization
Business Value Created
Quality of Features
Ease of Implementation
Ease of IT Administration
Breadth of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
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Customer Relationship Management - Midmarket
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Sales Engagement Platforms
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Customer Relationship Management - Small Business
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ActiveCampaign Reviews

Lauren b.
- Role: Sales Marketing
- Industry: Recreation
- Involvement: End User of Application
Submitted Jun 2022
Digital marketing platform with robust automation.
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
Because of the user-friendly interface and FAQs make learning and using the platform as stress-free as possible. ActiveCampaign is there to ensure you miss nothing important before going live. Since I can completely customize my email sign-ups and pop-up windows using this programme, I found this better than other software.
What is your favorite aspect of this product?
My favorite features of this software are the sequence of automation, tags, and objectives. For running my little company, I can't think of a single situation when it wouldn't be suitable. With ActiveCampaign, I can quickly manage a mailing list, segment subscribers, follow up on leads, measure conversions, and set up automated campaigns. In general, I've had a pretty positive experience.
What do you dislike most about this product?
We are not a fan of the amount of customization required. We also observed that they don't save a lot of information about their customers, making it challenging to target specific demographics for extended periods. Some of the revenue monitoring data did not even display because of the scarcity of analytics.
What recommendations would you give to someone considering this product?
I suggest this software to anybody just getting their company off the ground. It's hard to beat ActiveCampaign as an all-in-one tool for marketing, sales, and customer relationship management (CRM). Start-ups and those looking to increase their return on investment can benefit from this feature. In addition, it provides Hubspot-level functionality for a tenth of the cost.
Pros
- Helps Innovate
- Reliable
- Inspires Innovation
- Caring
Claudia S.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2022
"Simple automation that simplifies my life"
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
ActiveCampaign is better than other programs because it has an affordable price and many features.
What is your favorite aspect of this product?
"Software that makes it easy to collaborate with others and meet deadlines. Because it's so simple to automate, Active Campaigns has become one of my favorite marketing tools. I don't have to worry about forgetting or scheduling a series of emails that will be sent out over a period of time. In addition, segmenting subscribers is a cinch. People who have previously bought may be excluded from receiving promotional emails, or emails can be sent depending on specified parameters.
What do you dislike most about this product?
What I don't like about Active Campaigns is how difficult it is to set up the automation in the beginning. The process of creating a series of emails and segmenting my subscribers took me some time. Utilization of the program comes with a little learning curve as well. That was more of a problem for me in terms of time commitment, though. Even if I understand how automation works, I believe there is still a lot of ground to cover.
What recommendations would you give to someone considering this product?
Take the time to understand how to utilize it correctly.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Brian P.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2022
"THE BEST tool for automating email marketing"
Likeliness to Recommend
What differentiates ActiveCampaign from other similar products?
ActiveCampaign is easier to use and has more features than other programs.
What is your favorite aspect of this product?
Due to the application's ease of integration with our marketing goals and objectives, landing pages with simple automations have proven effective (and entertaining!). When I'm at a meeting, I enjoy being able to quickly pull out important KPIs from my emails due to email tracking.
What do you dislike most about this product?
As expected, it was harder to utilize and creative options were restricted. I think this industry has possibilities for expansion. The air conditioner's operations and features need some practice. Some difficulties can be overcome, but many assumptions are made regarding user demands. I'm sure I'm merely scratching the surface after a year. This company's customer service isn't as swift or helpful as it might be. It's a great product, however it's overkill for my company's requirements.
What recommendations would you give to someone considering this product?
AC comes with a LOT of extras, but it's also rather pricey. You may utilize the automation, CRM, and other features if you believe you can benefit from them. I believe I had a greater expectation for my company's demands, but we haven't had a need for many of the unique features. And when I did "dabble," it was nerve-wracking and difficult, and it didn't always go as planned. The fact that we've used Active Campaign in our marketing efforts has taught me a lot, and that's something I'm grateful for.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Client's Interest First