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3CX Inc.

3CX

Composite Score

8.7 /10

CX Score

8.9 /10

55 Reviews Write a Review

What is 3CX?

3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.

Company Details

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Awards & Recognition

3CX won the following awards in the Web and Video Conferencing - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

10 Top Rated Capabilities

9 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

8 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

7 Top Rated Features

2023

3CX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on 3CX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love 3CX?

1% Negative

6% Neutral

93% Positive

Pros

Continually Improving Product
Respectful
Acts with Integrity
Includes Product Enhancements

Feature Ratings

Average 89

Video Conferencing

Instant Messaging

Audio Controls

Screen Share

Audio Conferencing VoIP

Audio Conferencing Call in Bridge

File Transfer

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Average 86

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support

3CX Reviews

Seth H.

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Expensive and our staff does not use the features

Likeliness to Recommend

3 /10

What differentiates 3CX from other similar products?

I think there are lots of products similar

What is your favorite aspect of this product?

The app is really easy to use.

What do you dislike most about this product?

With so many platforms like microsoft teams, slack, and others, its tough to get people to use 3cx and office phones

What recommendations would you give to someone considering this product?

If people will use it, that's great.

Pros

Caring
Over Delivered
Reliable
Enables Productivity

Cons

Commodity Features
Less Effective Service
Less Performance Enhancing

Ashley C.

Role: Operations
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2023

Fantastic Tool for All Communication

Likeliness to Recommend

9 /10

What differentiates 3CX from other similar products?

Ability to have many more per session.

What is your favorite aspect of this product?

Easy to manage accessibility and high quality of information security

What do you dislike most about this product?

I have zero dislike on this tool

What recommendations would you give to someone considering this product?

For real-time communication, this is right tool.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Aron S.

Role: Information Technology
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2023

Just 3 words: easy, feature rich, Microsoft 365.

Likeliness to Recommend

10 /10

What differentiates 3CX from other similar products?

Easy to use, feature rich, almost updated

What is your favorite aspect of this product?

Deeply integrated with Microsoft 365 world

What do you dislike most about this product?

Poor compatibility with other IP Phones like Ubiquiti

What recommendations would you give to someone considering this product?

Definitely better than Teams calling features. More easy to use.

Pros

Performance Enhancing
Trustworthy
Unique Features
Inspires Innovation

Latest Research

3CX

What is 3CX?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

3CX Ratings

88 Likeliness to Recommend

95 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love 3CX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Instant Messaging Real-time, text-based communication between two or more people

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Keyboard Mouse Control Host can grant or remove control

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Application Share Ability to share a single application only for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

3CX Reviews

Seth H.

Expensive and our staff does not use the features

Likeliness to Recommend

Pros

Cons

Ashley C.

Fantastic Tool for All Communication

Likeliness to Recommend

Pros

Aron S.

Just 3 words: easy, feature rich, Microsoft 365.

Likeliness to Recommend

Pros

Most Popular 3CX Comparisons

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Amazon Chime

Title

Feature Ratings

Video Conferencing

Instant Messaging

Audio Controls

Screen Share

Audio Conferencing VoIP

Audio Conferencing Call in Bridge

File Transfer

Keyboard Mouse Control

Facilitator Functions

Virtual Whiteboard

Application Share

Vendor Capability Ratings

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Vendor Support