What is 3CX?
3CX is a 100% channel company and is the developer of a the 3CX communications software; the open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs, boosts company productivity and mobility, and enhances the customer experience. With integrated WebRTC video conferencing, softphones for Mac and Windows, smartphone apps for Android and iOS, website live chat and more, 3CX offers companies a complete Unified Communications package out of the box.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love 3CX?
Pros
- Continually Improving Product
- Respectful
- Acts with Integrity
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Instant Messaging
Audio Controls
Screen Share
Audio Conferencing VoIP
Audio Conferencing Call in Bridge
File Transfer
Keyboard Mouse Control
Facilitator Functions
Virtual Whiteboard
Application Share
Vendor Capability Ratings
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Ease of Implementation
Breadth of Features
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
3CX Reviews
Rackel S.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
My Experience With 3CX - Very Functional
Likeliness to Recommend
What differentiates 3CX from other similar products?
The software has a virtual whiteboard and allows remote access and collaboration of various teams anywhere anytime.
What is your favorite aspect of this product?
The product is simple and innovative and allows voice messaging. Availability of user friendly interface and integrates seamlessly with other video conferencing platforms. Cost effectiveness and ease of use.
What do you dislike most about this product?
The product has handled really well and no complaints
What recommendations would you give to someone considering this product?
The product is up to standards.Try the software to enhance video conferencing and safe sharing of files
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Hedge s.
- Role: Information Technology
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Dec 2023
All Possibilities by Rea-time Communication
Likeliness to Recommend
What differentiates 3CX from other similar products?
Ease of scheduling meetings and conferences.
What is your favorite aspect of this product?
Ability to record all live proceedings for those who were not able to attend can have reference.
What do you dislike most about this product?
Low internet buffer .
What recommendations would you give to someone considering this product?
Much reliable for any kind of meetings.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Artur B.
- Role: Information Technology
- Industry: Government
- Involvement: IT Leader or Manager
Submitted Jul 2023
Easy to use, lightweight, and very low maintenance
Likeliness to Recommend
What differentiates 3CX from other similar products?
3CX licensing model is definitely their biggest advantage. While you need to license per user or extension on other solutions, 3CX license per simultaneous calls, which makes the solution very affordable.
What is your favorite aspect of this product?
Very easy to install and configure. Simple, yet powerful. It can be hosted on-premises or on the cloud.
What do you dislike most about this product?
Not sure.
What recommendations would you give to someone considering this product?
As with any other solution, try it out to see if it is a good solution for your organization. you can try it for free.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
