Virtual Health Playbook – Phases 1-4

Author(s): Sharon Auma-Ebanyat

Healthcare organizations must integrate virtual health services to provide accessible care for patients with relative haste. When adjusting and refining a virtual care process, keep it simple, accessible, and convenient for patients and clinicians alike. This playbook offers a step-by-step process for assessing when virtual care is appropriate and how to pilot and implement an effective patient-centered program.