The Future of Omnichannel Retail – Executive Brief

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Author(s): Rahul Jaiswal

Read this Executive Brief to:

  • Understand why executing omnichannel is the key for the success of the organization's strategy.
  • Understand the concept of retail omnichannel, its key elements, and the driving trends.
  • Learn what the Info-Tech Pulse Score is and its criteria and weighting factors.
  • Understand the overarching risks of the trends.
  • Get an overview of ROI metrics.

Tags

B2B, B2C, BOPIL, BOPIS, BORIS, IoT, NFT, O2O hyper personalization, ROPIS, Retail, blockchain, brand management, business capabilities, content management, contextual personalization, cryptocurrency, customer experience, customer loyalty, customer support, digital experience, direct-to-avatar D2A, direct-to-consumer D2C, ecommerce, maturity model, metaverse, metaverse framework, omni channel enablers, omnichannel, omnichannel commerce, order fulfilment, order orchestration, personalization economy, prioritization and alignment tool, replenishment economy, retail brand impact, retail business growth, retail customer value, retail ecosystem, retail new operative models, retail online-to-offline, retail operational growth, retail reference architecture, retail strategy, retail trends, returns as a service, robots-as-a-service, sharing economy, shopping journey, smart store hub, social commerce, social proofing, store as innovation hub, store-as-fulfilment hub, supply chain-as-a-service, user experience, warehouse automation
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