Systems Management Service Level Assessment

Author(s): Sandi Conrad , Brian Frank

This tool enables users to assess the current state of their infrastructure and effectively prioritize efforts. It consists of the following components:

  • Criticality assessment
  • Value assessment
  • Baseline service assessment
  • Baseline KPIs
  • Dependency analysis
  • System drilldown
  • Prioritization tool

Use this assessment tool to identify current performance levels, key dependencies, and prioritize systems and services.