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Scale Remote Patient Monitoring to Improve Healthcare Services

Shifting RPM from projects to organizational strategy.

  • Chronic disease management dominates healthcare budgets, putting unsustainable cost pressure on care systems.
  • Workforce shortages and burnout are undermining care delivery.
  • Fragmented, reactive care models are failing to meet rising demand.

Our Advice

Critical Insight

  • Healthcare leaders face unclear reimbursement and policy frameworks, with inconsistent billing codes, funding models, and regulatory uncertainty slowing enterprise adoption.
  • Clinicians struggle with data integration and overload, as interoperability gaps and fragmented IT systems leave providers overwhelmed by alerts and paperwork instead of patient care.
  • Patient trust, engagement, and access remain inconsistent, with concerns about data privacy, low digital literacy in older populations, and connectivity issues in rural and underserved regions.
  • Scaling remote patient monitoring (RPM) is no longer optional, chronic disease costs, workforce shortages, and fragmented care models demand urgent change. CIOs must confront reimbursement gaps, solve interoperability issues, and embed RPM into enterprise virtual care strategies to unlock sustainable value.

Impact and Result

  • Review emerging RPM trends and frameworks to understand their impact on people, processes, technology, and data.
  • Evaluate organizational readiness to support RPM trends by analyzing maturity across people, processes, technology, and data. Assess interoperability, workflow alignment, workforce capacity, and governance practices to understand the current state.
  • Set the course for enterprise adoption by prioritizing the most critical gap-closure initiatives, aligning them with strategic objectives, and building a clear implementation roadmap.

Scale Remote Patient Monitoring to Improve Healthcare Services Research & Tools

1. Scale Remote Patient Monitoring to Improve Healthcare Services Deck – A practical playbook for moving beyond pilots to enterprise-wide adoption.

Use this research to move beyond siloed RPM pilots and scale RPM as an enterprise capability. Learn how to address reimbursement gaps, align fragmented workflows, and embed RPM into digital health strategy to reduce chronic care costs, increase patient engagement, and build long-term organizational resilience.

2. Remote Patient Monitoring Strategic Maturity & Gap Assessment Tool – A practical tool for assessing readiness, prioritizing actions, and building an enterprise roadmap for scaling RPM.

Use this tool to evaluate your organization’s maturity across RPM trends and enabler categories using the 1–5 scale, revealing current strengths and gaps. Identify and prioritize high-impact initiatives with clear one- and three-year targets, and translate them into a phased roadmap with owners, milestones, and KPIs. By aligning people, process, technology, and data, this tool helps CIOs and executives move RPM programs beyond pilots and scale them as a strategic enterprise capability.

Shifting RPM from projects to organizational strategy.

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Author

Sharon Auma-Ebanyat

Contributors

  • Anonymous CIO, East Cost US Healthcare System
  • Anonymous CIO, Acute Hospital System in Northwest US
  • Clayton Gillett, Managing Partner, Info-Tech Research Group
  • Angela Diop, Executive Counselor, Info-Tech Research Group
  • Duane Cooney, Executive Counselor, Info-Tech Research Group
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