- Resource Misalignment: Agencies often struggle to allocate the right mix of staff, funding, and technology at the right time, leading to project delays or budget overruns.
- Stakeholder Fragmentation: Competing priorities and unclear roles among internal and external stakeholders hinder unified decision-making and governance.
- Backfill and Staffing Gaps: Lack of planning for staff backfill and skill development creates operational strain and burnout during modernization efforts.
- Legacy System Complexity: Deeply embedded legacy systems with outdated architectures complicate integration, data migration, and replacement timelines.
- Lack of a Unified Roadmap: Agencies frequently lack a phased, actionable plan that links modernization to measurable business outcomes and public value.
Our Advice
Critical Insight
Successful core system replacement requires treating modernization as a multiyear strategic transformation – not just a technical upgrade – anchored by early resource planning, stakeholder alignment, and adaptive governance.
Impact and Result
- Establishes a repeatable planning framework that agencies can adapt for core system replacement across various government contexts.
- Enables resource alignment by integrating staffing benchmarks, budgeting tools, and capacity planning into a unified roadmap.
- Improves stakeholder engagement through a structured workshop model that builds consensus around mission, goals, and governance.
- Reduces modernization risk by identifying backfill needs, forecasting gaps, and embedding mitigation strategies early in the planning process.
- Enhances decision-making clarity by linking modernization efforts to measurable KPIs, public value outcomes, and long-term service goals.