Service Management Roadmap Project Charter

Author(s): Tony Denford

Begin the service management roadmap project by creating a project charter that will document the key players involved in building the project, the mission statement, and communication messages to convey the benefits. Use the project charter to document key decisions from later stages as well.

Tags

service management implementation, ITIL, service delivery, IT-business alignment, business satisfaction, IT as service provider, business relationship manager, service management maturity, foundational assessment

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Thought model representing Create a Service Management Roadmap

Create a Service Management Roadmap

Implement service management in an order that makes sense.

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