The IT vendor performance manager (VPM) provides review and direction for vendor activities, ensuring that the vendor's performance meets expectations. The performance manager monitors the day-to-day vendor operations and performance against service-level agreements (SLAs) and key performance indicators (KPIs), examines measured results for problem determination and root-cause analysis, and works with the vendors on continuous improvement. Additionally, they take appropriate action to correct failed activities, functions, and processes.
Job Description:
IT Vendor Performance Manager
Related Job Descriptions:
Head of IT Vendor Management
A vendor management job description template you can adapt and customize to your needs.IT Vendor Contract Manager
A vendor management job description template you can adapt and customize to your needs.Is Your Vendor Really Your Partner?
Is there anything wrong with referring to your third-party relationships as partners? The debate by customers has been going on for decades with great passion in both camps: Yes, it’s okay vs. No, it’s not!