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Initiate Your Service Management Program – Executive Brief

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Author(s): Valence Howden

Read this Executive Brief to understand:

  • Why organizations fail to get full value out of service management.
  • What you need for successful service management.
  • Why you should establish governance for service management.

Tags

service management, service, service management office, service management program, SMO, service management strategy, service value, value, ITSM, service governance, service oversight, ITSM implementation, process standardization, process ownership, process design
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Thought model representing Initiate Your Service Management Program

Initiate Your Service Management Program

Ensure that you create and improve the right service management processes and activities to support business needs and value.

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