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Digital Trust Score Assessment Tool

Author(s): Alan Tang

This tool will help organizations evaluate their digital trust score across the following customer-facing and organizational goals:

  • Capability
  • Operability
  • Security and Privacy
  • Ethical and Responsible Use
  • Risk and Resilience
  • Accountability
  • Service Quality

Tags

accountability, capability, customer support & redressability, digital trust, ethic and responsible use, fair and responsible practices, functionality & usability, operability, privacy protection, regulatory & compliance, reliability & accessibility, risk and resilience, security and privacy, security measures, service quality, transparency and explainability, trust principles, user controllability
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Thought model representing Deliver Customer Value by Building Digital Trust

Deliver Customer Value by Building Digital Trust

Trust-enabled digital services are key to successful adoption of rapidly evolving technologies.

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