The Deskside Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.
Job Description:
Deskside Technician
Related Job Descriptions:
Network Engineer
The Network Engineer's role is to ensure the stability and integrity of in-house voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required.SAP Administrator
The SAP Administrator's role is to supervise and operate the organization's SAP systems through implementation best practices. This includes installing, configuring, patching, upgrading, and maintaining the company's investments in proprietary SAP technologies. The SAP Administrator is also responsible for planning and coordinating the change management of processes required for the support of SAP systems necessary for business operations. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical SAP software.Database Administrator
The Database Administrator's role is to design, install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability. This individual is also responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software.Document Imaging Specialist
The Document Imaging Specialist's role is to perform production activities for supporting in-house document retention policies and procedures. This includes preparing documents for scanning, operating scanning equipment, and assuring the quality control of corporate images and files. The Document Imaging Specialist is also responsible for diagnosing, repairing, maintaining, and upgrading all scanning hardware and software, while ensuring its optimal performance.Server Administrator
The Server Administrator's role is to design, install, administer, and optimize company servers and related components to achieve high performance of the various business applications supported by tuning the servers as necessary. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment. Where applicable, the Server Administrator will assist in overseeing the physical security, integrity, and safety of the data center/server farm.