The Chief Customer Officer’s role is to help drive the business strategy by integrating the customer’s experience and input. The Chief Customer Officer works with other senior leaders to help further the vision of the organization. This individual creates customer KPIs, metrics, and budgeting related to customer activity. They have a key role in conveying customer feedback to the rest of the organization.
Job Description:
Chief Customer (Experience) Officer
Related Job Descriptions:
Chief Digital Officer
This template is designed to help you create a job description for a Chief Digital Officer.Innovation Lead
This template is designed to help you create a job description for a Innovation Lead.Service Desk Technician I
The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.Service Desk Technician II
The Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs.SLA Manager
The role of the SLA Manager is to ensure that all service level agreements (SLAs) for information technology services across the organization are delivered according to specifications. This includes developing, managing, and administering service management best practices. The SLA Manager will also facilitate communication between the IT department and its clients in order to define and maintain the SLAs required for each business unit.