Info-Tech in the News

thumbnail for Databricks’ Valuation Hits $100B With Latest Funding Round
Aug 19, 2025

Databricks’ Valuation Hits $100B With Latest Funding Round

Advisory Fellow Scott Bickley says Databricks' $100B valuation shows investor confidence in unified data platforms. He advises IT leaders to evaluate vendor lock-in, integration depth, and total cost as hype around data-driven AI infrastructure continues to accelerate.

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thumbnail for Enterprise Note-Taking Apps Face Legal Scrutiny as Otter Hit with Privacy Suit
Aug 18, 2025

Enterprise Note-Taking Apps Face Legal Scrutiny as Otter Hit with Privacy Suit

Fritz Jean-Louis, Principal Cybersecurity Advisor, says legal scrutiny of enterprise note-taking apps underscores rising privacy risks. He advises organizations to vet vendors carefully, review consent policies, and align collaboration tools with evolving regulatory expectations.

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thumbnail for 25% of Security Leaders Replaced After Ransomware Attack
Aug 18, 2025

25% of Security Leaders Replaced After Ransomware Attack

Technical Counselor Erik Avakian says high CISO turnover after ransomware attacks highlights the need for stronger executive support. He advises building cross-functional response plans and ensuring boards understand the evolving nature and impact of cyber threats.

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thumbnail for AI Delivers the Best Customer Support When It’s Enhancing Humans, Study Finds
Aug 18, 2025

AI Delivers the Best Customer Support When It’s Enhancing Humans, Study Finds

Julie Geller, Principal Research Director, says AI should enhance, not replace, human support. She urges CX leaders to use AI for speed and efficiency while keeping humans in the loop to handle nuance, build trust, and ensure a positive customer experience.

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thumbnail for Questionable AI Work Habits Rampant Among US Firms
Aug 15, 2025

Questionable AI Work Habits Rampant Among US Firms

Technical Counselor Justin St-Maurice says poor AI governance is fueling risky workplace behaviors. He advises organizations to set clear usage policies, train staff on ethical use, and monitor how AI tools are impacting productivity, trust, and decision-making across teams.

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thumbnail for The New Epistemology Of Project Portfolio Reporting
Aug 14, 2025

The New Epistemology Of Project Portfolio Reporting

Distinguished Analyst Barry Cousins says project portfolio reporting has drifted from its scientific roots. He urges leaders to re-emphasize measurable outcomes, close the loop between intention and results, and avoid relying solely on sentiment or abstraction.

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thumbnail for GPT-5 for Business: How Can It Help?
Aug 14, 2025

GPT-5 for Business: How Can It Help?

Managing Partner Mark Roman says businesses exploring GPT-5 should focus on aligning use cases with tangible ROI. He cautions against chasing hype and advises IT leaders to validate model performance, cost, and fit before scaling enterprise adoption.

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thumbnail for Microsoft Axes Volume Discounts for SaaS Suites
Aug 13, 2025

Microsoft Axes Volume Discounts for SaaS Suites

Jeff Elliott, Principal Advisory Director, says Microsoft’s pricing shift will drive many buyers to renegotiate early. Advisory Fellow Scott Bickley warns that the loss of volume-based discounts could force IT teams to rethink licensing strategies and anticipate rising SaaS costs.

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thumbnail for Is Perplexity’s $34 Billion Offer to Buy Chrome Real or a Marketing Stunt?
Aug 13, 2025

Is Perplexity’s $34 Billion Offer to Buy Chrome Real or a Marketing Stunt?

Brian Jackson, Principal Research Director, says Perplexity’s $34B “offer” to buy Chrome is a clever marketing move that reflects real browser innovation trends. He notes that playful tactics like this can still signal serious shifts in how AI is reshaping the search landscape.

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