Small Enterprise Resources
Topics
Types of Content
Right-Size the Service Desk for Small EnterpriseSmall enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service. |
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IT Service Desk Maturity Assessment for Small EnterpriseUse this maturity assessment to set a baseline and identify areas of focus based on level of current and target maturity. |
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Incident Management and Service Desk SOP for Small EnterpriseUse this template as the base to build out your standard operating procedures, to quickly inform new team members or contractors of your support approach. |
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Application Portfolio Management Foundations – Phases 1-4Application Portfolio Management Foundations establishes your core application inventory, simplified rationalization, redundancy comparison, and modernization roadmap in... |
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Application Portfolio Management Foundations PlaybookUse this template to build your application portfolio management playbook. |
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Application Portfolio Management Snapshot and Foundations ToolUse this tool to store application information, execute rationalization, and build a portfolio roadmap your applications. |
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Service Desk Improvement InitiativeUse this template as a starting point for building out an improvement plan in presentation format. |
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Right-Size the Service Desk for Small Enterprise StoryboardUse this blueprint as a guide to help you identify ways to improve your service desk. |
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Service Desk Asset-Based Categories TemplateUse this categorization scheme as an example of asset-based categories, resolution codes, and statuses. |
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Essentials of Vendor Management for Small BusinessThe purpose of the blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs continue... |
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