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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...
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During my opening remarks at the 2011 conference, I laid out several memes which seemed to resonate with participants during the rest of the week. I have recast these here,...
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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over...
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Use this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched.
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In times of recession, the spending efficiency (economic waste) doesn't matter; rather, the allocation of resources (particularly employment) is what matters. There is no...
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In times of recession, the spending efficiency (economic waste) doesn't matter; rather, the allocation of resources (particularly employment) is what matters. There is no...
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In times of recession, the spending efficiency (economic waste) doesn't matter; rather, the allocation of resources (particularly employment) is what matters. There is no...
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A customer-oriented IT department reduces department costs, improves the quality of deliverables, and boosts the efficiency of the IT workforce. There are six core...
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This year the conference really seems to have moved out on its own: not only did many of the participants again say that it was the best ever (an always-higher bar for...
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This year the conference really seems to have moved out on its own: not only did many of the participants again say that it was the best ever (an always-higher bar for...
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