|
The business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
|
|
|
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
|
|
|
Understand business requirements, clarify current capabilities, and enable strategies to close service level gaps.
|
|
|
Identify the benefits of an SLA. Identify the pilot project. Create the pilot project charter.
|
|
|
Create a roadmap of your overall service maturity, and leverage recommendations to get you where you want to go.
|
|
|
Document current IT operational procedures. Identify the metrics to track.
|
|
|
Validate your current state. Develop a project roadmap. Create the internal SLA.
|
|
|
Summarize the achievements and next steps from the initial SLA project in this eye-catching template.
|
|
|
The Impact Analysis Tool helps project managers determine the business value and technical complexity scores for every application being assessed for its rationalization...
|
|
|
Use this template to present the Application Roadmap and accompanying documents to senior management for final approval of your application roadmap.
|
|
