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Spiceworks Is Adding AI and an On-Premises Version to Its Online Help Desk ToolSpiceworks announced new developments to its suite of free IT tools, including AI-powered insights and an on-premises version of its help desk application to provide better... |
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IT Startup Forethought Adds AI Tool to Automate Ticket RoutingSan Francisco-based IT startup Forethought announced new product Agatha Predictions on September 5 to help categorize and organize incoming tickets. |
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National Cyber Security Alliance Names Habitu8 As Their Official Security Awareness Video Training PartnerFor 2019’s National Cybersecurity Awareness Month (NCSAM), the National Cyber Security Alliance (NCSA) has named the security awareness and training vendor Habitu8 its... |
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KnowBe4 Releases Machine Learning Module for PhishER PlatformSecurity awareness and training vendor KnowBe4 has added a machine learning module called PhishML to its existing SOAR platform, PhishER. |
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Communicate Effectively Participant WorkbookUse this participant workbook in conjunction with the Communicate Effectively Facilitation Guide to deliver training to first-time IT managers. |
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Performance Management Participant WorkbookUse this participant workbook in conjunction with the Performance Management Facilitation Guide to deliver training to first-time IT managers. |
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Coaching and Feedback Participant WorkbookUse this participant workbook in conjunction with the Coaching and Feedback Facilitation Guide to deliver training to first-time IT managers. |
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Effective Feedback Training Role Play ScenariosUse this list of scenarios to help managers solidify feedback skills as part of Build a Better Manager Coaching and Feedback training. |
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Zendesk Data Breach – How Am I Affected?Zendesk experienced a data breach of 10,000 accounts. Users of Zendesk Support and Zendesk Chat whose accounts were activated prior to November 1, 2016, were affected. |
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Slack’s Outages Cost $8.2M in Service Credits, Erodes Customer TrustSlack's first earnings release as a publicly-traded company beat expectations on revenue and growth projections. However, a significant outage of the service in July may... |
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