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Beware the “New Normal”: It Is Not As Certain as We May HopeThe concept of "new normal" is dangerous in that it implies a single change to a stable new state. Stability is a myth! COVID-19 has exposed that. We actually face a series... |
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Lenovo Report Outlines Major Trends and Challenges Related to Remote WorkEnterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall briefly explores... |
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Cisco Outlines Solutions for Remote Work and a Safe Return to the OfficeEnterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Cisco’s... |
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ServiceNow Outlines the "Now Platform" Solution for the Contact CenterEnterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on... |
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Omdia Reveals Top Ten UCaaS Vendors for 2020Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Omdia’s... |
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Amazon Briefs on “Contact Lens” for the Contact CenterEnterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Amazon’s... |
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Talkdesk Outlines Customer Experience Reframe for the Post-Pandemic Contact CenterEnterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Talkdesk’s... |
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Hoteling and Hot-Desking: A PrimerThe terms hot-desking and hoteling are increasingly common amid the tentative office repatriation conversations held throughout global IT and business departments. Adopting... |
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Information Protection While Working From HomeThe COVID-19 pandemic has proved that working from home is an effective business model and is here to stay. But organizations need to provide guidelines to employees about... |
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Webinar: Create a Right-Sized Disaster Recovery PlanOrganizational resilience today requires a new way of thinking about backups and disaster recovery. |
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