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Ticket and Call Quality Assessment ToolBetter data leads to better decisions. Use the Ticket and Call Quality Assessment Tool to check in on ticket and call quality quarterly and improve the quality of service... |
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Embrace Business-Managed Applications – Phase 3: Build Your RoadmapThis phase of the blueprint, Embrace Business-Managed Applications, will help you roadmap your business-managed application implementation and initiatives to establish your... |
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Embrace Business-Managed Applications – Phase 2: Design Your Framework & GovernanceThis phase of the blueprint, Embrace Business-Managed Applications, will help you select a management approach for your applications, develop an appropriate governance... |
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Embrace Business- Managed Applications – Phase 1: State Your ObjectivesThis phase of the blueprint, Embrace Business-Managed Applications, will help you define reasonable business-managed applications objectives and metrics and identify... |
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Business-Managed Applications Communication TemplateThis document, associated with the blueprint Embrace Business-Managed Applications, will help you communicate the value of business-managed applications and your approach... |
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Embrace Business-Managed ApplicationsThe traditional model of managing applications does not address the demands of today’s rapidly changing market and digitally minded business, putting stress on scarce IT... |
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Service Desk Roles and Responsibilities GuideThe service desk will function more efficiently when agents know their roles and responsibilities and they are communicated with stakeholders. |
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Service Desk Ticket Categorization SchemesThe Ticket Categorization Scheme provides examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the... |
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Embrace Business-Managed Applications – Executive BriefRead this Executive Brief to understand why embracing business-managed applications can address key IT delivery and management challenges. |
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Embrace Business-Managed Applications – Phases 1-3This storyboard will help you adopt business-managed applications with a fit-for-purpose governance and management model and a healthy business-IT relationship. |
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