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Innovative Cost Optimization

A creative approach to discovering new cost optimization opportunities without reducing the IT budget.

Beware the “New Normal”: It Is Not As Certain as We May Hope

The concept of "new normal" is dangerous in that it implies a single change to a stable new state. Stability is a myth! COVID-19 has exposed that. We actually face a series...

Lenovo Report Outlines Major Trends and Challenges related to Remote Work

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall briefly explores...

Cisco Outlines Solutions for Remote Work and a Safe Return to the Office

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Cisco’s...

ServiceNow Outlines the "Now Platform" Solution for the Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

Omdia Reveals Top Ten UCaaS Vendors for 2020

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Omdia’s...

Resonance Theory: Part II

It is unlikely that the reader will have encountered many, or even any, of the concepts, relationships, or discoveries laid out in this issue. And the reason is simple:...

Amazon Briefs on “Contact Lens” for the Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Amazon’s...

Talkdesk Outlines Customer Experience Reframe for the Post-Pandemic Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Talkdesk’s...

Hoteling and Hot-Desking: A Primer

The terms hot-desking and hoteling are increasingly common amid the tentative office repatriation conversations held throughout global IT and business departments. Adopting...
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