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Innovation is the key for institutions to stay competitive in the changing landscape. IT can be a partner in this innovation.
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This monthly recording covers topics such as cyber threat and regulatory trends, nation states, cyber criminals, and hacktivists campaigns, data breaches, control...
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The large volume of IoT devices and lack of insight into vendor solutions make it hard for IT and the business to manage the lifecycle and guarantee security protocols are...
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The storyboard will help to create a steering committee and a playbook to quickly assess IoT ideas to determine the best way to support these ideas, test them in proofs of...
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Create a steering committee to improve success of IoT implementations.
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Create a framework to quickly evaluate IoT solutions to mitigate risks and increase success.
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Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in the...
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Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...
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Taking time to strengthen your service desk fundamentals - including defining clear and efficient ticket queue management processes - will improve service delivery times,...
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This storyboard will review best practices and advice for improving ticket queue management at the service desk.
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