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AWS Launches Q Chatbot as It Positions Itself as the 'Steady Hand' for Enterprise AI

Q headlines a bevy of announcements at AWS re:Invent 2023 in Las Vegas that shed more light on the cloud service provider’s AI strategy and where its differentiation from...

Service Desk Consolidation Stakeholder Presentation Template

Use this presentation template to communicate the project to key stakeholders.

Service Desk Consolidation Strategy Template

Use this template to document the consolidation project’s objectives, current and target state, and transition plan.

Service Desk Consolidation Project Charter Template

Use this template to organize the service desk consolidation project and communicate the scope and parameters.

Service Desk Consolidation Communications and Training Plan Template

Use this template to develop a communications plan for your service desk consolidation project.

Build a Service Desk Consolidation Strategy – Phases 1-3

Use this storyboard to understand why and how to design a strategy to consolidate multiple service desks into one.

Build a Service Desk Consolidation Strategy

Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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Threat Landscape Briefing – November 2023

This monthly recording covers topics such as cyber threat and regulatory trends, nation states, cyber criminals, hacktivists campaigns, data breaches, control strategies,...

Meet the State & Local Government Executive Services Team

The Executive Services State & Local Government team is excited and committed to serving our government partners, helping them achieve success in their mission goals as...

AI in Requirements Management Accelerator Workbook

A supporting tool that helps you assess your current state and build the case for leveraging AI in requirements management.
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