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Discover how AI can be used across customer service to enhance support operations and improve customer experience. From content personalization to customer service,...
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As AI continues to augment and enhance the work humans have typically done, it will continue to upend the labor market, at a faster pace than past technological...
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All users want VIP support when working with the service desk, but providing that service at scale is challenging. Explore how to create a VIP service that relies on good...
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Many IT leaders fly by the seat of their pants, take orders from the business, or keep their strategy in their heads. None of this positions them as strategic partners and...
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Explore the importance and impact of the EU AI Act. Organizations within its purview will need to prepare to comply with the Act. Effective compliance will require a clear...
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Security strategy is about the choices we make to prioritize what we do to better protect our data. A comprehensive and flexible security strategy that mitigates risk is...
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It can be easy to think AI can accomplish anything, but there are fundamental limits to its potential. Understanding the basic ideas behind chaos theory can help you...
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IT security is often thought of as a black hole by organization leaders unconvinced of its value. Learn how to demonstrate the value of the security program: combine...
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We all interact with information in our personal and professional lives, but the volume of information has grown to levels that are too much to handle. Explore a...
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With the threat of Q-Day fast approaching, organizations must decide when to move away from conventional algorithms and adopt quantum-resistant cryptography. In deciding...
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