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Justify each decision for choosing a right-sized contact center solution with the Contact Center Playbook.
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Use the Application Department Strategy Template to specify and communicate your application department's strategy.
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Use this satisfaction survey to capture feedback from key internal stakeholders during the virtual health pilot, early implementation stages, and throughout the program's...
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Use this diagram tool to help you map out the virtual care consultation process and identify step owners and key process handoff points.
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Use this aid to help you determine if a given healthcare pathway is suitable for a virtual approach and key decision, input, and output points.
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Use this template to guide your automated testing practices. It will help you communicate optimal automated testing practices and your approach to their implementation.
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The workflows in the Standard Operating Procedure are provided in this raw working file for you to edit as needed.
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As you are defining or improving your process, be sure to document it. This template provides a starting point in maintaining a detailed standard operating procedure.
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Looking for a vulnerability scanning tool? Use this Request for Proposal (RFP) template to get you started.
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Looking to engage a vendor for a Penetration Test? Use this Request for Proposal (RFP) template to get you started.
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