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This workbook contains a series of exercises for recording key decisions in executing an application maintenance strategy project.
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Build out a complete business process diagram for your current application maintenance process.
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Use this template to organize the project so that you can make effective resource allocation decisions, lay the foundation for all subsequent changes to project planning,...
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A Standard Operating Procedure (SOP) is an essential component in making sure all operational stakeholders execute a consistent process for application maintenance estimation.
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Construct a formal communication plan to engage stakeholders through structured channels.
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Internal controls are only as effective as their level of adoption. Use this template to ensure that users are aware and compliant with internal controls.
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Determine the potential benefits of implementing a service catalog and what opportunities it would afford you.
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This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...
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Understanding end users’ attitudes towards IT services is essential for improving the service catalog and the overall quality of IT services as a whole. This survey will...
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Gain a better grasp on what end users expect from end-user computing.
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