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Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3 Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 2: Create a Technology Enablement Framework for Text-Based Customer Support Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 3: Create Customer Service Workflows for Text-Based Support Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
Set a Strategic Course of Action for the PMO in 100 Days – Phases 1-4 Use this storyboard to communicate a strategic vision for your PMO, get the right people behind you, and establish buy-in for a long-term PPM strategy. All in 100 days.
Set a Strategic Course of Action for the PMO in 100 Days – Phase 1: Survey the Project Landscape Success in your new role as PMO leader depends on getting to know what you don’t know, quickly. Use this phase to get up to speed quickly on key PMO considerations.
Set a Strategic Course of Action for the PMO in 100 Days – Phase 2: Gather PMO Requirements The path to understanding your PMO’s role runs through a labyrinth of stakeholder expectations. Use this phase to help perform a thorough stakeholder outreach exercise to...
Set a Strategic Course of Action for the PMO in 100 Days – Phase 3: Solidify Your PPM Goals Use this phase to effectively triage the current state of your PPM capabilities to help inform the right long-term course of action for the PMO.
Set a Strategic Course of Action for the PMO in 100 Days – Phase 4: Formalize the PMO's Mandate Capitalize on your window of influence in your first 100 days to get stakeholders on board and aligned. Use this phase to help communicate the value of your PMO to the...
Master Contract Review and Negotiation for Software Agreements – Phase 3: Negotiate Contract This phase of the blueprint, Master Contract Review and Negotiation for Software Agreements, will help you create a thorough negotiation plan.

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