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Improve Service Desk Ticket Intake – Phase 2: Improve Ticket Channels This phase of the blueprint, Improve Service Desk Ticket Intake, will help you identify improvements for each ticket channel.
Improve Service Desk Ticket Intake – Phase 3: Define Next Steps This phase of the blueprint, Improve Service Desk Ticket Intake, will help you streamline your ticket intake process and prioritize opportunities for improvements.
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phases 1-3 This storyboard will help you begin your IoT journey with a concise understanding of the technology and its applicable use cases.
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 1: Understand Core IoT Use Cases Analyze the scope of the IoT and the three most prominent enterprise use cases.
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 2: Build the Business Case for IoT Initiatives Develop and prioritize use cases for the IoT using Info-Tech’s IoT Initiative Framework.
Understand and Apply Internet-of-Things Use Cases to Drive Organizational Success – Phase 3: Present IoT Initiatives to Stakeholders Present the IoT initiative to stakeholders and understand the way forward for the IoT initiative.
M&A Runbook for Infrastructure and Operations – Phases 1-4 This storyboard will help you tackle your next M&A deal.
M&A Runbook for Infrastructure and Operations – Phase 1: Establish Goals This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you consult with business stakeholders and identify M&A goals.
M&A Runbook for Infrastructure and Operations – Phase 2: Conduct Discovery This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you conduct discovery.
M&A Runbook for Infrastructure and Operations – Phase 3: Plan Short-Term Integration This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you build a day 1 integration plan for I&O.

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