Service Desk - Templates & Policies
Topics
Change Management Process LibraryThis template is designed to provide an example of pre-approved, normal, expedited, and emergency change workflows that make up the change management process. |
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Service Desk Staffing Stakeholder PresentationUse this template to document the justification for addressing service desk staffing, the results of your analysis, and your next steps. |
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Service Desk Staffing CalculatorUse this tool to help you estimate the number of resources required to support your demand over time. |
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Active Directory Process WorkflowsUse this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers. |
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Active Directory Standard Operating ProcedureThe Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory. |
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IT Service Management Business Case TemplateUse this template to create a light business case to gain buy-in and define goals, milestones, and use cases. |
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Incident Management Workflow LibraryDocument your procedures to identify control points and areas of opportunity. |
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IT Incident Management Runbook Blank TemplateIT incidents can be categorized into runbooks where a standardized response process is defined, eliminating inconsistency and ambiguity while increasing operational... |
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Chatbot Conversation Tree LibraryUse this template to record your chatbot conversation trees before implementing them. |
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Chatbot POC RACIUse this template to record the roles and responsibilities of your chatbot support team. |
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