Service Desk - Blueprints
Topics
Service Desk Satisfaction DiagnosticThe Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality.... |
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Analyze Your ITSM Ticket DataThis blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management... |
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Build a Service Desk Consolidation StrategySupporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to... |
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Build Better WorkflowsYou can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow... |
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Design a VIP Experience for Your Service DeskDesign a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –... |
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Reduce Shadow IT With a Service Request CatalogAs the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to... |
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Take Action on Service Desk Customer FeedbackUnderstand how and why to measure customer satisfaction with the service desk, then design both a transactional and relationship survey to collect feedback, and build a... |
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Right-Size the Service Desk for Small EnterpriseSmall enterprises have many of the same issues as large ones, but with far fewer resources. Focus on the most important aspects to improve customer service. |
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Define Requirements for Outsourcing the Service DeskCost reduction has traditionally been an incentive for outsourcing the service desk. This is especially the case for those organizations that don’t have minimal processes... |
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Build an ITSM Tool Implementation PlanAn ITSM tool implementation project can be complicated with vendors relying on project managers to define the implementation parameters. Project managers often must make... |
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