Operations - Blueprints
Topics
IT Spend and Staffing BenchmarkingAs organizations increasingly adopt AI, CIOs now have increased expectations placed upon them, including digital transformation and AI innovation. As such, many... |
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Service Desk Satisfaction DiagnosticThe Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality.... |
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Analyze Your ITSM Ticket DataThis blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management... |
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Maintain Continuity in a Power OutageYou have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical systems, whether it is an... |
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Business Continuity Management Software Selection GuideUnderstand key trends and differentiating features in the business continuity management (BCM) software marketspace to help you find the right fit. |
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Build a Service Desk Consolidation StrategySupporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to... |
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Build Better WorkflowsYou can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow... |
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Take a Realistic Approach to Disaster Recovery TestingReduce costly downtime with a right-sized testing program that improves IT resilience. |
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Design a VIP Experience for Your Service DeskDesign a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –... |
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Reduce Shadow IT With a Service Request CatalogAs the business gets more innovative to solve its problems, IT finds itself in reactive mode, dealing with software bloat, managing surprise SaaS renewals, and having to... |
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